Customer Success Management: Proactively Nurturing Deeper Relationships with your Customers Resulting...

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Gerard Assey

Customer Success Management

Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer...

Gerard Assey

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English

Gerard Assey
15 June 2024

Behavioural economics; Sales & marketing; Customer services

Summary
Details

'Customer Success Management: Proactively Nurturing Deeper Relationships with Your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue!' is a definitive guide to mastering the art of customer success, by exploring how businesses can prioritize customer success to drive long-term growth and revenue. From understanding the key principles of CSM to implementing effective strategies for reducing churn and increasing customer retention, this book provides valuable insights for both newcomers and seasoned professionals. Through real-world examples and practical tips, readers will learn how to build a customer-centric culture, leverage technology, and measure success metrics to foster loyal customer relationships. 'Customer Success Management' is not just a strategy; it is a philosophy that emphasizes the importance of delivering exceptional customer experiences at every touch-point. By embracing the principles outlined in this book, organizations can position themselves for sustained growth, customer satisfaction, and business success.""

This Book is 'Your KEY Strategic Differentiator'!

By: Gerard Assey
Imprint: Gerard Assey
Dimensions: Height: 216mm, Width: 140mm, Spine: 7mm
Weight: 150g
ISBN: 9798227172952
Pages: 110
Publication Date: 15 June 2024
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active