Shipping & Delivery

COVID-19 DELAYS UPDATES:

'TIS THE SEASON TO BE EARLY - Order early to avoid disappointment!

Last day to ship Christmas orders:
- Standard: THURSDAY 10 DECEMBER
- Express Post: THURSDAY 17 DECEMBER

Our online store is powering along, but here's a few things to note. In Stock items will ship immediately, however items that need to come in from our suppliers may be subject to disruption, so your patience is appreciated.

LENGTHY DELAYS: OVERSEAS BOOKS NOW COMING BY SEA: Books from overseas can normally take 4 weeks or more to arrive here. Unfortunately, international air freight has been disrupted by the pandemic so that many books are now coming via sea and are generally taking over 8 weeks to arrive into store. A title's supplier might estimate as little as 6 weeks, or it could be 12 weeks or longer but we'll update you as soon as we know!

AUSPOST: EXPRESS POST UPDATE: AusPost have temporarily suspended their Express Post guarantee. The Express Post service continues to be our fastest postal delivery option for our customers and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.

AUSPOST: OUTGOING INTERNATIONAL PARCELS DELAYS: We have been advised of delays of between 5-15 BUSINESS DAYS on parcels leaving Australia.

WE GENERALLY SHIP WITHIN ONE BUSINESS DAY

IN STOCK items in your order are generally shipped from here within one business day.

Weekend orders go out on the Monday.

Items that are not in stock are ordered in and most arrive at Abbey's from our suppliers within 7 to 10 days. If your order has items arriving into stock within a few days, we will generally wait until all items are ready to ship in one parcel.

Some titles are not warehoused in Australia and these can take longer to arrive from our overseas suppliers.

If we become aware of delays, we will let you know as soon as possible. You can then let us know if you'd like to proceed with your order.

LOW, FLAT-RATE DELIVERY CHARGE

• STANDARD
  NSW/ACT — $7.90
  Rest of Australia — $9.90

• EXPRESS POST - up to 2kg
  NSW/ACT — $12
  Rest of Australia — $18

Delivery charges are per order and per delivery address. More information on Express Post is shown below.

THE BOOK I WANT ISN'T IN STOCK - HOW LONG IS IT GOING TO TAKE TO GET IT?

Not all books are equal. Some are local, others are overseas. Some are in large quantities from huge publishers (fast to get in) and others are small quantities from tiny publishers (slow to get in).

Books that are in stock at our local suppliers will normally get to us within 7 to 10 days.

Books that are not warehoused locally can take 4 weeks or more to arrive here (e.g. foreign language books from overseas).

If we expect it later than 10 days, we will update you with an expected timeframe before proceeding with your order.

We're booksellers in an actual bookshop, so you can speak with us or email us if you have any questions.

WHAT HAPPENS WHEN SOME OF MY ORDERED ITEMS ARE NOT IN STOCK?

If it's more than a few days for everything in your order to be in stock, we will ship what is already here.

Items taking more than a few days to source from our suppliers are consolidated here as they arrive until all items are ready for shipping in a second shipment. This CONSOLIDATED BACKORDER is shipped freight-free. We will contact you regarding any anticipated delay in sending these items.

If we become aware of unusual delays, we will ship items already received, then ship the delayed items when they arrive.

If however you want any of the consolidated items shipped before our planned back-order shipment, we can do this for an additional standard delivery charge within Australia - please contact us to arrange that.

PRO-TIP: Place separate orders. Place a separate order for books that are IN STOCK and these will be shipped straight away. Place another order for books that are forthcoming or not in stock. These will be consolidated here and shipped to you when the last item arrives.

WE USE AUSTRALIA POST FOR STANDARD SHIPPING AUSTRALIA-WIDE

Once we lodge items with Australia Post delivery is out of our hands. If your parcel is delayed, please contact your local Australia Post office. If you are still unable to locate it, please contact us and we will endeavour to assist you in tracking it.

WE CAN ALSO SHIP BY EXPRESS POST WITHIN AUSTRALIA

Express Post delivery charges for parcels up to 2kg:

• NSW/ACT — $12
• Rest of Australia — $18

If you place your order before 1pm we will Express Post parcel all in stock items in your order to Australia Post on the same day. Orders placed after 1pm will be shipped the next business day. If your order was after 1pm but you absolutely must have it ship today, please phone us (select Option 4 for online orders) and we can let you know if we can get it away for you.

Where the weight exceeds 2kg, we will advise you of the charge prior to finalising the shipping of your order. You have the option to choose standard delivery at that time. Delivery charges are per order and per delivery address.

If you've selected Express Post and some items in your order are not in stock, the 'in stock' items will ship by Express Post and the others will be shipped by standard post (at no further charge) when they arrive. Alternatively, you can ask in Order Notes for everything to be held here and shipped as one Express Post shipment when everything has arrived into stock.

If you have any queries, please email orders@abbeys.com.au or call us on 02 9264 3111.

IMPORTANT COVID-19 UPDATE: AusPost have temporarily suspended their Express Post guarantee. The Express Post service continues to be our fastest postal delivery option for our customers and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.

WHAT IS AUSTRALIA POST'S NORMAL DELIVERY TIMEFRAME WITHIN AUSTRALIA?

After your parcel leaves us, the table below is a general guide based on Australia Post's information. Parcels are not considered by Australia Post to be delayed or lost until they are 1 day beyond the maximum delivery window shown in the table. Australia Post provide more information about delivery times here: Delivery Times

Location	No. business days
Sydney metropolitan area	2 - 3
NSW - cities and large towns	4 - 6
Capital cities - east coast and Adelaide	2 - 4
Capital cities - other	4 - 6
Other interstate locations	5 - 6
International locations	Usually 7 - 21 days. More information on Australia Post services: auspost.com.au

CAN I GIVE YOU SPECIAL INSTRUCTIONS FOR DELIVERY?

Australia Post's eParcel service only allows us to choose from a set of standard delivery instructions:

At the front door
On the front porch
Any safe place on my premises
Under carport/verandah
In my letterbox (if size allows)
By the side gate

Use the ORDER NOTES field in your order to give your delivery instructions and we will match it to the closest standard option.

SIGNATURE ON DELIVERY SERVICE

This Australia Post service option can be selected in the Checkout. Please ensure that somebody will be at the delivery location to sign for the parcel. If no-one is there to sign, the parcel will be held for collection at a nearby Australia Post location and a notification card left with collection instructions.

PAY ONLINE & PICKUP IN-STORE

You can complete your order online and select to have it held at the shop for collection. Payment is required at the time of placing your order. This service is only available within business hours. Please allow 2 hours before visiting the shop to collect your order.

PICKUP & PAY IN-STORE

This service is only available for pre-approved customers with an order history (i.e. not first-time customers). Only approved customers have this as a payment option in Checkout. This service allows you to complete your order online and select to have it held at the shop for collection. Payment is made in-store when collecting your order. To enquire about this service please email orders@abbeys.com.au

WE SHIP INTERNATIONALLY VIA AUSTRALIA POST

Abbey's delivers worldwide via Australia Post. Countries are divided into five zones. Delivery charges for each zone are shown below for parcel weight up to 2kg. If it's over 2kg we will contact you before we do anything more. International orders are sent via standard airmail. Please note this standard service DOES NOT include tracking. If you require a tracked service, please contact us on orders@abbeys.com.au to arrange this. We offer a highly personalised service, so we'll look at the options and see what we can do for you. View more information on Australia Post services at auspost.com.au.

Zone	Shipping Charges - up to 2kg
New Zealand	$15
USA / Canada	$25
Asia / Pacific	$30
Europe	$35
Rest of the World	$50

WHAT COUNTRIES DO YOU SHIP TO?

Below is a list of the countries we ship to. If you don't see your country here, please email orders@abbeys.com.au and we'll see if we can assist you. For our Shipping Charges, see the item above.

Country	Zone
Austria	Europe
Belgium	Europe
Canada	USA / Canada
China	Asia / Pacific
Christmas Island	Australia
Denmark	Europe
Fiji Islands	Asia / Pacific
Finland	Europe
France	Europe
Germany	Europe
Greece	Europe
Hong Kong	Asia / Pacific
Ireland	Europe
Italy	Europe
Japan	Asia / Pacific
Nauru	Asia / Pacific
Netherlands	Europe
New Caledonia	Asia / Pacific
New Zealand	New Zealand
Norway	Europe
Papua New Guinea	Asia / Pacific
Pitcairn Island	Asia / Pacific
Samoa	Asia / Pacific
Scotland	Europe
Singapore	Asia / Pacific
Solomon Islands	Asia / Pacific
South Korea	Asia / Pacific
Spain	Europe
Sweden	Europe
Switzerland	Europe
Taiwan	Asia / Pacific
Thailand	Asia / Pacific
Tonga	Asia / Pacific
United Kingdom	Europe
USA	USA / Canada
Vietnam	Asia / Pacific
Wales	Europe

CHECK FOR IMPORT DUTIES AND TAXES WITHIN YOUR COUNTRY

Please be aware that the customs authorities of your destination country may impose import duties or taxes. These additional costs remain outside our control and responsibility. You may like to use this guide from Australia Post to assist you: https://auspost.com.au/sending/send-overseas/international-post-guide#/

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