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Terms of Trade

All
Returns
Payments
SCHOOLS AND LIBRARIES
FAULTY OR DAMAGED ITEMS
Please contact us regarding your issue. Arrangement will made with you for either a replacement or a full refund of your purchase price (including any shipping costs). Returns must be accompanied by your receipt and returned to us within 60 days. If sending by mail, please contact us for our Reply Paid address.
CHANGE OF MIND
We may at our discretion issue a credit note for items returned within 14 days and in a condition to re-sell as new. Please contact us first for approval.
DELIVERY TIMELINES
When placing an order online, you agree not to hold Abbey's liable for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within estimated delivery timeframes.
PRICES
All prices are in Australian Dollars and include Goods & Services Tax (GST). Prices are subject to change without notice.

Our BARGAINS are limited in quantity and prices are valid only while stock lasts. If you order multiple copies, we hope we have enough on hand to fill your order, however we'll advise you if there is a shortfall in the quantity and you can then decide whether to proceed.

We make every effort to keep prices current. Occasionally however, when the book status is 'We can order this in for you', we can sometimes discover when we go to order it for you from our supplier, that the data they have supplied into our website is incorrect and their price has changed. If the new price is greater than that quoted on our site, we will confirm your order with you first. Or if you prefer, we can cancel that item from your order.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
RETAIL CUSTOMERS - We accept Credit Cards (American Express, Visa, Mastercard) and PayPal. We do not accept cash or direct deposits for online payments and we accept no responsibility for the theft, loss or non-delivery of mailed cash.

ACCOUNT CUSTOMERS - In addition to Credit Card and PayPal options, Account customers also have the option of being invoiced. An Account has to be established prior to your first order to activate this payment option.
REDEEMING VOUCHERS
Information about redeeming Gift Vouchers, Gift Cards or Reward Vouchers with your payment is shown in Frequently Asked Questions: REDEEMING VOUCHERS
WHEN IS MY CREDIT CARD CHARGED?
Your credit card is charged within 72 hours of your order.
WHAT IF I DON'T HAVE A CREDIT CARD?
For retail customers (i.e. individuals - not schools, libraries, etc) the only option for purchasing without a credit card or PayPal is by Pick-Up & Pay In-store. This service is only available for pre-approved customers with an order history (i.e. not first-time customers). See more information on this service below.
PICK-UP & PAY IN-STORE
This service is only available for pre-approved customers with an order history (i.e. not first-time customers). Only approved customers have this as a payment option in Checkout. This service allows you to complete your order online and select to have it held at the shop for collection. Payment is made in-store when collecting your order. To enquire about this service please email orders@abbeys.com.au
NO GST IS PAID FOR OVERSEAS ADDRESSES
If an order is shipped to a delivery address outside of Australia, the Goods & Services Tax (GST) is not charged.
DO YOU ACCEPT CHEQUES DRAWN ON BANK ACCOUNTS OUTSIDE OF AUSTRALIA?
Sorry. Accountant says "No".
CHECK FOR IMPORT DUTIES AND TAXES WITHIN YOUR COUNTRY
Please be aware that the customs authorities of your destination country may impose import duties or taxes. These additional costs remain outside our control and responsibility. You may like to use this guide from Australia Post to assist you: https://auspost.com.au/sending/send-overseas/international-post-guide#/
I'M A SCHOOL
WE LOVE YOU. Schools can also order from Abbey's via our website. We definitely appreciate the support you're showing by buying from us and supporting an independent bookshop with actual booksellers in a real bookshop. Your students, our future adults, can hopefully enjoy our bookshop well into the future. Like schools themselves, bookshops are a bulwark for our culture.

Talk to us to discuss your stock requirements and options for shipping, pricing and payment.

To open an account with Abbey's, or for more information, please email admin@abbeys.com.au.
I'M A LIBRARY
WE LOVE YOU. Libraries can also order from Abbey's via our website. We definitely appreciate the support you're showing by buying from us and supporting an independent bookshop with actual booksellers in a real bookshop. Like libraries themselves, bookshops are a bulwark for our culture.

Talk to us to discuss your stock requirements and options for shipping, pricing and payment.

To open an account with Abbey's, or for more information, please email admin@abbeys.com.au. Abbey's Bookshops - including the divisions of GALAXY Bookshop and Language Book Centre - is an approved LGP contractor.