White Glove Trust

Name: White Glove Trust
Price: 53.39 AUD
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ISBN: 9798994905814

The Impeccable Details That Build Enduring Relationships

Christopher Olshan

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Paperback

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English

Christopher Olshan
17 March 2026

Behavioural economics; Customer services; Service industries

""If you want loyalty, stop treating people like transactions. Chris makes the case beautifully that trust is built in the impeccable details: the handoff, the follow-up, the way you make someone feel safe.""

---Djuan Rivers, former vice president, Disney's Animal Kingdom at Walt Disney World, and author of Fearless by Design

White-Glove Trust is a modern, long-overdue examination of prestige. Christopher Olshan, chairman and CEO of The Luxury Council, shows how the world's best brands and client managers create loyalty with the impeccable details that apply to all relationships that matter.

Drawing from decades inside the rooms where luxury strategy gets tested, Olshan pairs formidable market intelligence with operational insight. From boardroom truth-telling to atelier-level craft, the lessons in these pages come from people who live where expectations are highest and margins for error are thin. Featuring leaders at Boston Consulting Group (BCG), Wadia Associates, and relationship operators across luxury services and product houses-Vitesse Worldwide in private travel and protection, Sherle Wagner in design and finish, and heritage spirits like Rémy Martin/LOUIS XIII-the perspective here is consistent across wildly different arenas: the client falls in love with how safe you make them feel. The common denominator is the luxury of continuity. Readers will learn the impeccable details that establish relationships:

Build relationship infrastructure, the invisible structure that makes closeness repeatable.

Guide taste without humiliation, because real advising lands as respect, and respect is the gateway to trust.

Navigate the micro-decisions so the client's energy continually goes toward enjoyment and decision. Design aftercare so the relationship doesn't die after the transaction.

Measure what matters: trust, loyalty and narrative about you that sparkles.

With a foreword by former Vogue and Harper's Bazaar editor Maureen Lippe, White-Glove Trust ensures readers walk away with something bigger than luxury technique: a way of showing up that works in business and personal life alike.

By: Christopher Olshan
Imprint: Christopher Olshan
Dimensions: Height: 216mm, Width: 140mm, Spine: 13mm
Weight: 263g
ISBN: 9798994905814
Pages: 222
Publication Date: 17 March 2026
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Christopher Olshan is a longtime leader in the global luxury industry and CEO of The Luxury Council. Over the course of his career, he has helped shape conversations around brand stewardship, client experience, and the evolving expectations of affluent consumers. Through his work with the Council, Chris has connected senior executives across sectors-from hospitality and fashion to private banking, travel, and fine goods-creating a platform where leaders share strategies for maintaining excellence in markets where reputation and relationships matter most.

Reviews for White Glove Trust: The Impeccable Details That Build Enduring Relationships

""With 'impeccable detail', this book is a reminder that luxury requires being attentive. Chris captures the small, human moments that make people feel cared for and protected, then shows how those moments add up to loyalty you can't fake. Much needed gem for our times!"" -Candy Lara, Miss Dominican Republic '95, Miss Universe finalist, author of Home: Awaken the Spirit of Your Style ""I've written about resilience and relationships for a reason: they're what hold when life gets chaotic. Chris shows what that looks like in luxury-how the right detail, the right tone, and the right follow-through turn a one-time customer into ""our people."" If you want a playbook for earning the second call, this is it."" -Greg Morley, cultural competence expert, author of Bond and Rally ""Most brands talk about experience; Chris shows you what it actually looks like. White-Glove Trust is crisp, real, and deeply human-about consistency, taste, and doing the hard, behind-the-scenes work that earns repeat business."" -Graham Stickland, director, Contact Consulting UK, and author of Contact ""If you care about relationships and your reputation, read this. Chris reframes luxury as emotional safety: being handled with clarity, discretion, and care. You'll finish the book wanting to raise your own standard."" -Cheryl B. King, finance and empowerment strategic, author of Your Worth ""Diamonds and pearls? I'm not going to say no to them. However, true luxury is the silky feeling that someone handled you with care. The sparkle gets attention, but trust is what makes you stay. White-Glove Trust shows how the most iconic brands both adorn you and understand you."" --Lesley Yvonne Hunter, speaker, model, and author of Madness to Manifestation: From Breakdown to Breakthrough ""White-Glove Trust nails what separates a brand people try once from a brand people come back to. Chris shows how being known-really known-turns service into trust, trust into the second call, and the second call into a reputation that doesn't need hype."" -Jeffrey Meshel, principal and founder, Candor Capital Partners, and author of Trust Is a Double-Edge Sword and One Phone Call Away