Dr. Felicity Baker is a Chartered Clinical and Coaching Psychologist with over three decades of experience helping people and organisations thrive under pressure. She combines academic rigour with two decades of senior leadership in NHS psychological services before co-founding Ultimate Resilience Ltd in 2013. Felicity is co-author of The Skills-Based Model of Personal Resilience (2021) and The Interpersonal Process Model of Organisational Resilience (2023), which underpin the award-winning resilience training and supervision programmes she delivers across a range of sectors. A pioneer in HR mental health and wellbeing, she was instrumental in developing the UK's first HR Supervision programme, an innovative adaptation of clinical supervision designed to support HR professionals' emotional resilience in the workplace. In 2024, Felicity and her team at Ultimate Resilience developed The HR Mental Wellbeing Survey, the first of its kind, which revealed the hidden psychological toll of HR work and is shaping the national conversation about wellbeing in the profession. Through her research, supervision, and training, Felicity continues to lead the movement towards compassionate, evidence-based approaches that help individuals and organisations sustain both wellbeing and performance. Dr. Jo Burrell is a Chartered Clinical and Coaching Psychologist, and co-founder of Ultimate Resilience, where she has spent over a decade transforming workplace wellbeing through science-based, psychologically informed support. With over 20 years of experience in NHS mental health services, Jo has supported people through life's most complex and emotionally challenging experiences. Her passion lies in bringing psychological insights to life in practical, compassionate ways-especially for those working in high-stress, people-facing roles.A regular contributor to HR publications, Jo is also a sought-after guest on podcasts and webinars, where she shares her expertise on burnout, resilience, and mental health in the workplace. She is co-author of The Skills-based Model of Personal Resilience (2021) and The Interpersonal Process Model of Organisational Resilience (2023), both of which underpin the award-winning training and supervision programmes she delivers.In 2024, Jo and her team launched the first-ever HR Mental Wellbeing Survey, revealing the hidden psychological toll of HR work. Through supervision, training, and her writing, Jo is leading the movement to provide tailored, lasting support for the people who support everyone else.