Dialogue Gap

Why Communication Isn't Enough and What We Can Do About It, Fast

Peter Nixon

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Hardback

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English

John Wiley & Sons Inc
20 February 2012

Business negotiation

"The book that bridges the chasm between communication and understanding in negotiations

For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issue was not negotiation itself, but dialogue between parties. We have become experts at sending information—via email, text message, Internet, TV, and other forms of media, communicating, but not engaging, in an active dialogue defined by collaborative thinking.

In Dialogue Gap, Nixon explores this growing disconnect and its significance in an increasingly globalized world where the ability to engage with others—in order to address issues like climate change, cultural differences, etc.—has become essential.

Helps the reader differentiate communication and dialogue Explores the make-up and causes of the ""Dialogue Gap"" and what constitutes ""good"" dialogue (the right people talking about the right issues in the right way at the right time and in the right place) Identifies the most common reasons people don't dialogue effectively and provides helpful tips on how to engage in more effective, productive dialogues

Effective dialogue is essential for general success, ensuring that all key stakeholders—in business, politics, or elsewhere—get what they want in the most efficient and productive way possible. Looking at successful and failed dialogues the author has experienced first-hand in Asia, Europe, North America, the Caribbean, and the Middle East in both the public and private sector from across industries, Dialogue Gap provides essential information for making the most of your interactions with others."

By: Peter Nixon
Imprint: John Wiley & Sons Inc
Country of Publication: United States
Dimensions: Height: 236mm, Width: 160mm, Spine: 31mm
Weight: 735g
ISBN: 9781118157831
ISBN 10: 1118157834
Pages: 256
Publication Date: 20 February 2012
Audience: Professional and scholarly , Undergraduate
Format: Hardback
Publisher's Status: Active

Introduction What Is Dialogue Gap? 1 Part I Dialogue Gap Chapter 1 How Dialogue Gap Arose 39 Chapter 2 The Implications of Dialogue Gap 85 Part II Dialogue Solutions Chapter 3 How to Get the Right People to Dialogue on the Right Issues 139 Chapter 4 Dialogue Leader Behaviors 163 Chapter 5 Dialogue Time and Space 229 Part III Dialogue Leadership Chapter 6 The Cost of Failed Dialogue 251 Chapter 7 Sustaining Dialogue 269 Chapter 8 Dialogic Leadership 315 Conclusion 333 Appendix A What Prevents Effective Dialogue? 337 Appendix B Organizational Dialogue Assessment 345 Appendix C Dialogue Skill Practice Activities 359 Acknowledgments 371 About the Author 375 Index 377

Peter Nixon works with business owners, senior executives, and society leaders around the world, specializing in the facilitation, negotiation, and implementation of change through dialogue. Raised in Montreal, Canada, Peter is qualified as a Chartered Accountant and spent several years serving as an auditor with Coopers & Lybrand (now PwC) in Montreal, Geneva, and Hong Kong. Moving to Hong Kong in 1989, he has been involved in the hand over of Hong Kong, the emergence of China and India as global superpowers, and contributed to important dialogues throughout Asia, the Middle East, Europe, and the Americas. Peter's clients include senior leaders and teams from financial institutions, professional service firms, telecommunications companies, hotels, airlines, healthcare, charities, manufacturers, IT groups, member-based organizations, schools, universities, and property, spiritual, environmental, and youth groups. Splitting his personal time between Hong Kong and Montreal, Peter can be reached at Peter.Nixon@PotentialDialogue.com.

Reviews for Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast

‘Nixon has found the crux of what is causing many businesses and organisations to fail in our skittish times… a profound and timely work, whose importance cannot be overstated.' (The Star Online, 12th May 2012)