The Art of Influence: Mastering Sales and Negotiation for Strong Customer Relationships

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Rebecca Cox

The Art of Influence

Mastering Sales and Negotiation for Strong Customer Relationships

Rebecca Cox

$34.95 $31.49

Paperback

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English

Rebecca Cox
13 June 2023

Business negotiation; Sales & marketing; Customer services

Summary
Details

"In today's competitive business landscape, trustworthiness and credibility are paramount to achieving successful negotiations and long-term success. ""The Art of Influence"" is a comprehensive guide that equips you with the essential strategies and practices to build a strong reputation and establish yourself as a trusted and credible negotiator.

Whether you are a seasoned professional or just starting your journey in sales and negotiation, this book offers invaluable insights into ethical conduct, maintaining integrity, and fostering meaningful relationships. From understanding the power of trust in negotiations to mastering effective communication and active listening, you'll learn how to navigate complex scenarios with confidence and professionalism.

Inside, you'll discover:

The importance of ethical behavior and integrity in negotiations

Strategies for building trust and credibility with customers and partners

Techniques for effective communication and active listening to understand customer needs

The art of crafting persuasive messages and using language to influence decisions

Winning strategies for overcoming objections and handling rejections gracefully

Key principles of empathy and understanding customer needs to nurture long-term relationships

Techniques for establishing rapport and creating genuine connections with customers

Proven strategies for resolving conflicts and finding common ground

Expert advice on maintaining customer loyalty and satisfaction through exceptional customer service

Practical tips for handling difficult negotiations and demanding customers with confidence

Strategies for negotiating in high-stakes or complex scenarios with integrity

And much more!

""The Art of Influence"" provides you with a roadmap to navigate the intricacies of sales and negotiation while upholding ethical principles. Each chapter is filled with practical examples and actionable strategies that you can immediately apply to your negotiations. Whether you're a sales professional, business owner, or aspiring negotiator, this book is your comprehensive guide to building trust, credibility, and long-term success in the competitive world of negotiations.

Unlock the secrets to ethical conduct, establish yourself as a trusted negotiator, and achieve mutually beneficial outcomes with ""The Art of Influence."""

By: Rebecca Cox
Imprint: Rebecca Cox
Dimensions: Height: 216mm, Width: 140mm, Spine: 5mm
Weight: 113g
ISBN: 9798223486824
Pages: 90
Publication Date: 13 June 2023
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active