Ten-Finger Discount: When a Nice Letter to a Big Company Could Get You Lotsa Free Stuff

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Mike Knox

Ten-Finger Discount

Name: Ten-Finger Discount
Price: 26.95 AUD
Availability: OutOfStock
ISBN: 9781971400013

When a Nice Letter to a Big Company Could Get You Lotsa Free Stuff

Mike Knox

$26.95

Paperback

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English

Sager Group LLC
20 March 2026

Behavioural economics; Parodies & spoofs

There was a time when you could write a letter to a company, and they would write you back.

Consumer Affairs, they called it. And they had a ton of money to burn, an ongoing effort to keep customers happy. As they loved to say in retail in times long gone: ""The Customer is always right!""

Mike Knox's first such letter was to Burger King. They sent him a pack of coupons for free hamburgers. He hit the jackpot when he wrote a nice letter to United Airlines: They sent him a free airline ticket, a $100 gift card, and a can of peanuts.

Alas, those days are gone.

Today, when you try to contact a company, you're funneled through a series of outsourced internationals trained to say things like, ""I understand your frustration, ma'am."" Or maybe you'll get Ron the Bot. His most common answer will be ""Sorry, I don't understand the question, could you rephase it?""

No more coupons. No more swag. No more free stuff.

Hell, you're lucky if you even get the stuff you've paid for.

This book is a nostalgic tribute to those glorious days when a well-worded grievance or a properly placed compliment could actually bring you satisfaction . . . or even joy.

By: Mike Knox
Imprint: Sager Group LLC
Dimensions: Height: 229mm, Width: 152mm, Spine: 9mm
Weight: 213g
ISBN: 9781971400013
ISBN 10: 1971400017
Pages: 154
Publication Date: 20 March 2026
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Mike Knox is a stand-up comedian and actor known for the TV series Elkhorn and Cocaine Quarterback. On stage, he's appeared at The Comedy Store, The Ice House, and the Hollywood Improv. A graduate of Cal State Northridge, Mike sharpened his comedic instincts training with The Groundlings and Improv for the People in Los Angeles. Born in Boyle Heights and raised in Pasadena, Mike brings a unique blend of humor to every role. He's the author of three books and a passionate Epilepsy Advocate inspired by his daughter, Vivien.