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Marketing and Psychology

Understanding Customer Behaviour with the ABC Approach

Tom Bowden-Green Luan Wise

$91.95   $77.89

Paperback

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English
Routledge
22 January 2026
This lively and engaging book helps marketers create more effective strategies and campaigns. It explores why customers behave the way they do, drawing on hundreds of psychological theories and showing how these can be applied to marketing practice.

The book presents a broad framework, grouping psychology theories together into a simple to follow ‘ABC’ approach: Understanding your audience, communicating brand perception and helping customers to make the right choice – posing key questions to consider. Understanding the basics of psychology gives invaluable insight into customer behaviour, whether in B2C, B2B, or non-profit contexts. Written by authors with expertise in both marketing psychology and marketing practice, the book presents the latest research in a way that will be accessible to all, guiding readers through the psychology underpinning marketing to understand human behaviour and explain what we know about how customers think.

Offering effective strategies to develop successful marketing plans, Marketing and Psychology is essential reading for marketing practitioners, from early career to seasoned professionals. It will also be relevant reading for students of marketing, consumer psychology, and advertising.
By:   ,
Imprint:   Routledge
Country of Publication:   United Kingdom
Dimensions:   Height: 234mm,  Width: 156mm, 
Weight:   510g
ISBN:   9781032891149
ISBN 10:   1032891149
Pages:   264
Publication Date:  
Audience:   College/higher education ,  Professional and scholarly ,  Primary ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active
Contents About the authors. 4 Contents. 5 List of figures. 7 Acknowledgements Introduction. 8 Chapter 1. 12 Marketing & Psychology in Practice. 12 Chapter 2. 19 Audience: Using Psychology for Segmentation. 19 Personality – five traits. 20 Personality – dark triad. 22 Intelligence. 24 Socioeconomics. 26 Geography (culture) 28 Age. 31 Sex and gender 32 Chapter 3. 33 Audience: Customer Disposition. 33 Attitude. 35 Beliefs. 37 Values. 38 Morals. 41 Motivation. 42 Executive functions. 45 Self-evaluation. 47 Chapter 4. 54 Audience: Navigating Social Dynamics. 54 Relationships with others. 56 Using others as reference points. 62 Impression management 66 The influence of crowds. 68 Chapter 5. 75 Brand: Shaping Brand Perception. 75 Attention. 76 Cognition. 80 Emotion. 84 Branding. 87 Messaging. 89 Storytelling. 91 Language. 93 Humour 95 Memory aides. 96 Visual senses. 98 Aural senses. 102 Chapter 6. 105 Brand: Finding The Right Voices. 105 Judgement of people. 106 Likeability and authenticity. 109 Credibility. 112 Authority and status. 112 Chapter 7. 116 Choice: Embedding Your Brand in Memory. 116 Implicit and explicit memory. 118 Long-term v short-term memory. 119 Rumination. 123 Other memory effects. 125 Information processing. 129 Conditioning. 130 Chapter 8. 134 Choice: Recognizing Biases and Demonstrating Value. 134 Reference-dependence. 138 Loss and gain. 140 Time-related assessment 142 Effort 142 Ownership. 144 Choice. 146 Presentation of prices. 153 Self-control and decision-making. 155 Assessment of chance and logical fallacies. 159 Time perception when making decisions. 163 Involvement 164 Summary. 167 References. 168 Index. 201

Tom Bowden-Green spent 11 years in PR agency roles before moving to academia in 2013. He completed a PhD at the University of Bath and is now a Senior Lecturer teaching marketing and psychology at Bristol Business School, UWE Bristol, UK. Luan Wise is a seasoned industry practitioner with 25 years of agency, client-side and consultancy experience. She is a chartered marketer, fellow of the Chartered Institute of Marketing (FCIM) and is currently pursuing a PhD by Portfolio at the University of Lancashire, UK.

Reviews for Marketing and Psychology: Understanding Customer Behaviour with the ABC Approach

“It’s my bible for understanding the hundreds of behavioural biases. The ultimate reference guide to decode human decision-making.” Phill Agnew, host of the No.1 marketing podcast ‘Nudge’. “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.” Chris Daly, CEO Chartered Institute of Marketing “You’ll refer to this book time and again. It’s the equivalent of having two experts on staff who research, distil, and prompt you to use countless psychological principles to sharpen your marketing strategy. Fantastic!” Nancy Harhut, Chief Creative Officer, HBT Marketing; Author of Using ‘Behavioral Science in Marketing ""A really neat idea. I like the simplicity of the ABC approach."" Alan Tapp, Professor of Marketing ""If you're serious about marketing, this book is non-negotiable. It gives you the psychology you need to stop guessing and start creating work that actually connects."" Katy Howell, CEO of Immediate Future “This is exceptional. Rarely does a book come along that covers this subject in a way that is both comprehensive and very readable. I have been waiting for a book like this and would recommend it therefore to both practicing marketers, academic colleagues from across the business spectrum, and engaged students.” Jonathan Deacon, Professor of Marketing ""This book is packed with brilliant brain hacks that will make your comms and marketing unforgettable. You learn how to tell better stories, be bolder with humour, and be inspired by behavioural science insights that work in real life. It’s smart, useful, and I’ll be stealing ideas from it for years to come."" Hel Reynolds, Chief Unboring Officer, Comms Creatives “This book is essential reading for marketers intent on advancing their strategic capabilities. The ABC approach presents a robust, practical framework grounded in psychological theory, making it highly relevant to today’s marketing landscape. Whether you are at the outset of your marketing career or bring years of experience, the insights offered are both accessible and readily applicable, making this book an invaluable addition to your professional toolkit.” Chris Daly, Chief Executive, Chartered Institute of Marketing


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