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Managing Online Reputation

How to Protect Your Company on Social Media

Charlie Pownall

$74.95   $63.36

Paperback

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English
Palgrave Macmillan
30 September 2015
Managing Online Reputation is a comprehensive look at online reputation management. Drawing on recent examples of organizations managing their online reputations effectively and ineffectively, it provides a practical and visual tool-kit of processes and techniques to help limit and respond effectively to negative situations on social media.
By:  
Imprint:   Palgrave Macmillan
Country of Publication:   United Kingdom
Dimensions:   Height: 216mm,  Width: 140mm,  Spine: 14mm
Weight:   454g
ISBN:   9781137382290
ISBN 10:   1137382295
Series:   Palgrave Pocket Consultants
Pages:   253
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active
Prologue 1. The New Abnormal PART I - UNDERSTANDING THE THREATS 2. Defining Online Reputation Threats 3. Strategic & Financial Threats 4. Social & Cultural Threats 5. Behavioral & Legal Threats 6. Operational & Technological Threats PART II - MANAGING INCIDENTS 7. Formulating The Right Response 8. The Furious Customer 9. The Rogue Employee 10. The Committed Activist 11. The Hostile Journalist 12. The Backfiring Campaign PART III - HANDLING CRISES 13. The Changing Face of Crises 14. Preparing For A Crisis 15. Responding To A Crisis 16. Recovering From A Crisis Epilogue Useful Books On Online Reputation

Charlie Pownall is a communications consultant and trainer with over twenty years' experience in Public Relations, Reputation Management and Social Media. Founder of online reputation consultancy CPC, he led public relations firm Burson-Marsteller's digital capabilities across Asia-Pacific and managed global communications for advertising and marketing group WPP. He started his career as a speechwriter and press officer at the European Commission. Charlie writes extensively on communications and reputation, and speaks regularly at conferences, business events and business schools across Asia and the Middle-East.

Reviews for Managing Online Reputation: How to Protect Your Company on Social Media

'In an unpredictable and interconnected world, Managing Online Reputation is a 'must-read' for any business leader concerned with the critical issue of corporate reputation. With impeccable credentials in this field, Charlie Pownall provides valuable insights and practical guidance on how organizations can protect and defend their reputations in the social age.' -Stephen Thomas, Group Head of Corporate Communications, AIA Group Charlie Pownall puts together an invaluable collection of insights and learnings into the strange new world of social media. A good survival guide for PR and communications practitioners navigating their way through the tumultuous landscape. -May Wong, General Manager, Corporate Relations, MTR Corporation 'Managing Online Reputation cuts through the digital and social hype to provide compelling and incisive insights into the risks of the social web, and sets out a no nonsense, jargon free, practical playbook for dealing with online attacks by irate customers, activists and others. A 'must-read' for anyone and everyone looking to understand how to protect their no.1 asset- their reputation- today.' -Matthew Stafford, Cabinet Secretary, Government of Australia


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