Institutional Memory as Storytelling: How Networked Government Remembers

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Jack Corbett (University of Southampton) Dennis Christian Grube (University of Cambridge)

Institutional Memory as Storytelling

How Networked Government Remembers

Jack Corbett (University of Southampton), Dennis Christian Grube (University of Cambridge), Heather Caroline Lovell (University of Tasmania) , Rodney James Scott (University of New South Wales, Sydney)

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English

Cambridge University Press
24 December 2020

Memory; Business communication & presentation; Operational research; Organisational theory & behaviour

Series: Elements in Public and Nonprofit Administration

Summary
Details

How do bureaucracies remember? The conventional view is that institutional memory is static and singular, the sum of recorded files and learned procedures. There is a growing body of scholarship that suggests contemporary bureaucracies are failing at this core task. This Element argues that this diagnosis misses that memories are essentially dynamic stories. They reside with people and are thus dispersed across the array of actors that make up the differentiated polity. Drawing on four policy examples from four sectors (housing, energy, family violence and justice) in three countries (the UK, Australia and New Zealand), this Element argues that treating the way institutions remember as storytelling is both empirically salient and normatively desirable. It is concluded that the current conceptualisation of institutional memory needs to be recalibrated to fit the types of policy learning practices required by modern collaborative governance.

By: Jack Corbett (University of Southampton), Dennis Christian Grube (University of Cambridge), Heather Caroline Lovell (University of Tasmania), Rodney James Scott (University of New South Wales, Sydney)
Imprint: Cambridge University Press
Country of Publication: United Kingdom
Dimensions: Height: 150mm, Width: 230mm, Spine: 5mm
Weight: 130g
ISBN: 9781108748001
ISBN 10: 1108748007
Series: Elements in Public and Nonprofit Administration
Pages: 75
Publication Date: 24 December 2020
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active