Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance

— —

Kim Hoque (University of Nottingham, UK)

Human Resource Management in the Hotel Industry

Strategy, Innovation and Performance

Kim Hoque (University of Nottingham, UK)

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English

Routledge
23 September 1999

Economics; Personnel & human resources management; Hospitality industry; Hotel & catering trades; Sports & outdoor recreation; Hotel & holiday accommodation guides

Series: Routledge Research in Employment Relations

Over the last decade, human resource management

has come to be viewed as the dominant paradigm within which

analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management

practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor

career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed. Human Resource Management in the Hotel Industry is essential reading

for students and researchers with a specific interest in the hotel and catering industry, but will also be of interest to researchers with a wider interest in HRM issues.

By: Kim Hoque (University of Nottingham UK)
Imprint: Routledge
Country of Publication: United Kingdom
Volume: No.2
Dimensions: Height: 216mm, Width: 138mm, Spine: 19mm
Weight: 317g
ISBN: 9780415208093
ISBN 10: 0415208092
Series: Routledge Research in Employment Relations
Pages: 188
Publication Date: 23 September 1999
Audience: College/higher education , Primary , A / AS level
Format: Hardback
Publisher's Status: Active

Kim Hoque is Lecturer in HRM at Cardiff Business School. He has published widely in the field of human resource management, having conducted research on greenfield site establishments, foreign-owned establishments, the nature and impact of the personnel function and ethnic minorities in employment, as well as conducting research into the hotel industry. He is also the coordinator of Cardiff Business School's Equality and Diversity Research Unit.

Reviews for Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance

'...this book is a signal contribution to our understanding of major hotel employment relations...In more ways than one, this book is a valuable, welcome addition to a more balanced literature.' - Journal of Industrial Relations September 2001