Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance

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Kim Hoque (University of Nottingham, UK)

Human Resource Management in the Hotel Industry

Strategy, Innovation and Performance

Kim Hoque (University of Nottingham, UK)

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English

Routledge
08 April 2014

Personnel & human resources management; Hotel & catering trades; Hotel & holiday accommodation guides

Series: Routledge Research in Employment Relations

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.

Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.

By: Kim Hoque (University of Nottingham UK)
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 216mm, Width: 138mm, Spine: 20mm
Weight: 226g
ISBN: 9780415757812
ISBN 10: 0415757819
Series: Routledge Research in Employment Relations
Pages: 180
Publication Date: 08 April 2014
Audience: College/higher education , Primary , A / AS level
Format: Paperback
Publisher's Status: Active

Chapter 1 Introduction and framework for analysis; Chapter 2 Is there a role for HRM in the hotel industry?; Chapter 3 New approaches toHRM in the hotel industry; Chapter 4 Influences on HRM in the hotelindustry; Chapter 5 HRM in practice in the hotelindustry; Chapter 6 HRM and performance in the hotel industry; Chapter 7 Conclusion; Bibliography; INDEX;

Kim Hoque is Lecturer in HRM at Cardiff Business School. He has published widely in the field of human resource management, having conducted research on greenfield site establishments, foreign-owned establishments, the nature and impact of the personnel function and ethnic minorities in employment, as well as conducting research into the hotel industry. He is also the coordinator of Cardiff Business School's Equality and Diversity Research Unit.

Reviews for Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance

'...this book is a signal contribution to our understanding of major hotel employment relations...In more ways than one, this book is a valuable, welcome addition to a more balanced literature.' - Journal of Industrial Relations September 2001