Timothy M. Franz is a Professor of Psychology at St. John Fisher College. His area of expertise is small group and team processes. In addition, he is an experienced applied researcher, specializing in conducting focus groups, interviews, and surveys. He has published in journals such as the Journal of the American Medical Association and the Journal of Applied Psychology.
He covers this territory remarkably well in this book, which stands as a combined textbook and operational manual. Summing Up: Highly recommended. Lower-division undergraduates through faculty and professionals. (Choice, 1 March 2013)