The most researched, documented, and comprehensive manifesto on experiential marketing.
As customers take control over what, when, why, and how they buy products and services, brands face the complete breakdown and utter failure of passive marketing strategies designed more than a half-century ago. To connect with a new generation of customers, companies must embrace and deploy a new marketing mix, powered by a more effective discipline: experiences.
Experiential marketing, the use of live, face-to-face engagements to connect with audiences, create relationships and drive brand affinity, has become the fastest-growing form of marketing in the world as the very companies that built their brands on the old Madison Avenue approach—including Coca-Cola, Nike, Microsoft, American Express and others—open the next chapter of marketing. . . as experiential brands.
Using hundreds of case studies, exclusive research, and interviews with more than 150 global brands spanning a decade, global experiential marketing experts Kerry Smith and Dan Hanover present the most in-depth book ever written on how companies are using experiences as the anchor of reinvented marketing mixes.
You’ll learn:
The history and fundamental principles of experiential marketing How top brands have reset marketing mixes as experience-driven portfolios The anatomy of a brand experience The psychology of engagement and experience design The 10 habits of highly experiential brands How to measure the impact of experiential marketing How to combine digital and social media in an experiential strategy The experiential marketing vocabulary How to begin converting to experiential marketing
Marketers still torn between outdated marketing models and the need to reinvent how they market in today’s customer-controlled economy will find the clarity they need to refine their marketing strategies, get a roadmap for putting their brands on a winning path, and walk away inspired to transition into experiential brands.
By:
Kerry Smith,
Dan Hanover
Imprint: John Wiley & Sons Inc
Country of Publication: United States
Dimensions:
Height: 231mm,
Width: 160mm,
Spine: 28mm
Weight: 408g
ISBN: 9781119145875
ISBN 10: 1119145872
Pages: 224
Publication Date: 17 June 2016
Audience:
Professional and scholarly
,
Undergraduate
Format: Hardback
Publisher's Status: Active
Before We Begin ix Chapter 1 The Rise of the Experience 1 The Experience R/Evolution 3 Recalibrating the Marketing Mix 7 The New Branding Frontier 14 Reference 15 Chapter 2 The Psychology of Engagement 17 The Science Behind Relationships 19 Learning Drives Understanding 24 References 24 Chapter 3 Developing an Experiential Strategy 25 Connection 26 Control 34 Content 42 Currency 49 Conversion 55 Strategy First 62 Chapter 4 Anatomy of an Experiential Marketing Campaign 63 Remarkable 63 Shareable 67 Memorable 73 Measurable 75 Relatable 77 Personal 81 Targetable 83 Connectable 85 Flexible 88 Engageable 91 Believable 95 Reference 98 Chapter 5 Digital Plus Live 99 Creating a Wired Experience 100 Connecting Online and Off 115 Chapter 6 Experience Design 117 Creating Living Stories 118 Building an Experience 120 Bringing Brands to Life 131 Chapter 7 Proving Performance and Measurement 133 Metrics That Matter 137 Building Your Performance Plan 141 The Power of Touch 144 Brands Making Headway 147 The Next Phase 149 Practice Measurement Discipline 150 References 153 Chapter 8 The 10 Habits of Highly Experiential Brands 155 The DNA of Experiences 156 Embracing Experiential 171 Chapter 9 The Vocabulary of Experiences 173 New Marketing Features, Functions, and Terms 174 Chapter 10 Converting to an Experience Brand 187 Step 1. Identify Your Fronts 187 Step 2. Find and Align Partners 188 Step 3. Select the Right Agency 189 Step 4. Fix Your RFP Process 190 Step 5. Beef Up Your Internal Teams 193 Step 6. Create Value 193 Step 7. Improve Lower-Funnel Results 194 Reference 195 Acknowledgments 197 About the Authors 199 Index 201
ABOUT THE AUTHORS In 2002, Kerry Smith (right) and Dan Hanover launched what would become the largest network of experiential marketing content in the worlda portfolio that includes Event Marketer Magazine, the Experiential Marketing Summit, the Ex Awards, and the Event Marketing Institute. They are considered the world's foremost experts on experiential marketingwhere it came from, how it's grown, why companies are using it and, what the future of marketing looks like. They have trained marketing teams at such companies as Procter & Gamble, Oracle, Mercedes, Cisco, Intel, IBM, Microsoft, Pepsi, Anheuser-Busch, Best Buy, Toyota, R.J. Reynolds, and many others. KERRYSMITH learned about the evolution of marketing from the inside out, first as an advertising agency executive in New York City and then as a media entrepreneur who launched three marketing magazines and eight marketing conferences over three decades. DAN HANOVER has led editorial teams at some of the most respected media companies in the world and is considered a trusted resource across the advertising industry, promotion category, retail sector, licensing arena, entertainment category, and experiential marketing industry.
