Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization...

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Leonardo Inghilleri Micah Solomon

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon

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Paperback

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English

Amacom
17 May 2023

Customer services

"What if you could protect your business against competitive inroads, once and for all

Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.

Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.

Soon, you'll be reaping the benefits of loyal customers who are:

less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are ""walking billboards"" happily promoting your brand.

Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before."

By: Leonardo Inghilleri, Micah Solomon
Imprint: Amacom
Country of Publication: United States
Dimensions: Height: 229mm, Width: 151mm, Spine: 13mm
Weight: 203g
ISBN: 9781400242726
ISBN 10: 140024272X
Pages: 192
Publication Date: 17 May 2023
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Micah Solomon is one of the world's leading authorities on customer service, company culture, and the customer experience. He's a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he's a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS. Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple's Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.