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Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
A great read for employees, managers, executives, and even people who just want to improve their relationships. --Jeremy Watkin, head of quality at First Call Resolution The seven amazement habits are must-haves for any company--or any employee--that wants to succeed and thrive in today's experience-focused economy. --Dennis Snow, Professional Speaker and Bestselling Author of Lessons from the Mouse This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space. He uses entertaining storytelling to make critical points about consistently providing the best in customer experiences! Don't miss this one. --Don Hutson, New York Times #1 Bestselling Author, Hall of Fame Speaker, and CEO of U.S. Learning
