Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

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Shep Hyken

Be Amazing or Go Home

Seven Customer Service Habits that Create Confidence with Everyone

Shep Hyken

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Paperback

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English

Sound Wisdom
01 October 2019

Behavioural economics; Sales & marketing; Customer services; Advice on careers & achieving success

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.

In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic

Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

By: Shep Hyken
Imprint: Sound Wisdom
Country of Publication: United States
Edition: Not for Online
Dimensions: Height: 229mm, Width: 152mm, Spine: 18mm
Weight: 16g
ISBN: 9781640951495
ISBN 10: 1640951490
Pages: 232
Publication Date: 01 October 2019
Recommended Age: From 0 to 99 years
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Reviews for Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

""A great read for employees, managers, executives, and even people who just want to improve their relationships."" -- Jeremy Watkin, head of quality at First Call Resolution ""This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space. He uses entertaining storytelling to make critical points about consistently providing the best in customer experiences! Don't miss this one."" -- Don Hutson, New York Times #1 Bestselling Author, Hall of Fame Speaker, and CEO of U.S. Learning ""The seven amazement habits are must-haves for any company--or any employee--that wants to succeed and thrive in today's experience-focused economy."" -- Dennis Snow, Professional Speaker and Bestselling Author of Lessons from the Mouse