RICHARD S. GALLAGHER, LMFT, is a psychotherapist based in upstate New York who specializes in treating anxiety disorders. A former customer service executive and public speaker, he is the author of numerous communications skills books including What to Say to a Porcupine, The Customer Service Survival Kit, and Stress-Free Small Talk
Everyone experiences anxiety about social conversations--even many very successful people. This book takes you step by step through how to handle these situations comfortably. Highly recommended! --Patricia Rossi, author of Everyday Etiquette: How to Navigate 101 Common and Uncommon Social Situations and NBC Daytime correspondent If you are shy, introverted, suffer from anxiety, or just kind of keep to yourself, Stress-Free Small Talk is your book! While it adeptly covers how to make small talk, it also provides information for dealing with a slew of public and group situations and helps you to manage any anxiety (whether disorder related or just plain nervousness). Rich Gallagher is a clinical expert and provides everything from backgrounds to scenarios for you to practice! --Carol Roth, creator of the Future File legacy planning system and New York Times bestselling author of The Entrepreneur Equation If you can't imagine yourself feeling comfortable and confident while socializing, you need this book. It will forever change the way you think and feel about small-talk. Rich Gallagher is a master communicator who gently guides you through your most dreaded face-to-face moments, offering solutions that will not only give you more peace and ease with small-talk but will also get you enjoying and benefiting from it. --Marilyn Suttle, co-author of the #1 customer service bestseller Who's Your Gladys?