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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results by Ellen Phillips at Abbey's Bookshop,
Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
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Ellen Phillips

Shocked, Appalled, and Dismayed!

How to Write Letters of Complaint That Get Results

Ellen Phillips

$32.99

Paperback

Not in-store but you can order this
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English
Vintage Books
15 February 1999
Market research
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers- - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
By:  
Imprint:   Vintage Books
Country of Publication:   United States
Dimensions:   Height: 203mm,  Width: 132mm,  Spine: 20mm
Weight:   295g
ISBN:   9780375701207
ISBN 10:   0375701206
Pages:   352
Publication Date:  
Audience:   General/trade ,  Professional and scholarly ,  ELT Advanced ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

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