The Routledge Companion to Tour Guiding

Shailja Sharma

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Hardback

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English

Routledge India
29 August 2025

Tourism industry

This comprehensive handbook offers an in-depth exploration of both the theoretical and practical dimensions of tour guiding as a profession. It provides readers with valuable insights into examining the key and dynamic role of tour guides in the tourism industry and the evolving expectations of modern travelers. Enriched with global case studies spanning a diverse range of niche tours offered as tourism products around the world, the book highlights emerging trends and the importance of continuous skill development in the profession. It covers topics such as pre-tour preparations, the art of effectively opening and closing tours, engaging narration at attractions, the importance of technology for tour guides, and the nuances of managing diverse groups. Additionally, it delves into the growing practice of virtual tour guiding and offers practical guidance on addressing guest inquiries, managing grievances, and handling emergencies besides addressing the new emerging trends in the field of tour guiding.

This companion is designed for students and educators in tourism, travel, and hospitality management programs worldwide. It serves as a valuable training manual for national, regional, and local tourism authorities, as well as tour operators and travel agencies. Furthermore, both seasoned professionals and aspiring tour guides will find it an essential reference to refine their skills and stay updated with contemporary best practices.

By: Shailja Sharma
Imprint: Routledge India
Country of Publication: United Kingdom
Dimensions: Height: 246mm, Width: 174mm,
Weight: 1.090kg
ISBN: 9781032988924
ISBN 10: 1032988924
Pages: 482
Publication Date: 29 August 2025
Audience: College/higher education , Primary
Format: Hardback
Publisher's Status: Active

The introduction stage Chapter 1: Introduction to Tour Guiding Chapter 2: Aspects of Tour guiding Chapter 3: Competencies to be a tour guide Chapter 4: Conventional Tour Guides Chapter 5: Specialized Tour Guides Chapter 6: Niche Tour Guides Chapter 7: Responsibilities of a Tour Guide Chapter 8: Tour Guides as Tour Leaders Chapter 9: The Stages of Tour Guiding The planning stage Chapter 10: Training of Tour Guides Chapter 11. Pre-tour Preparations for a tour guide Chapter 12: Understanding Different Segments of Travelers Chapter 13: Understanding Linkages of Tour Guides Chapter 14: Understanding the Art of Opening and Closing a Tour Chapter 15: The Art of delivering a commentary Chapter 16: Practices to be a world-class tour guide The Execution Stage Chapter 17: Guiding at Attractions Chapter 18: Guiding at Heritage Sites Chapter 19: Guiding at a Museum Chapter 20: Guiding at a Religious Site Chapter 21: Guiding through Cultural Experiences Chapter 22: Guiding through Curated Experiences Chapter 23: Guiding through Factory & local demonstrations tours Chapter 24: Guiding on a coach Chapter 25: Guiding on Walking Tours Chapter 26: Guiding on a Biking Tour Chapter 27: Guiding ON Nature Tours Chapter 28: Guiding on Hiking Tours The Management stage Chapter 29: Handling Group Dynamics Chapter 30: Handling Questions Chapter 31: Handling challenging tourists Chapter 32: dealing with Grievances Chapter 33: Managing cultural shock Chapter 34: Handling Emergency situations The transformational stage Chapter 35: Role of Technology for Unforgettable Journeys Chapter 36: Redefining Travel: Women as Tour Guides Chapter 37: Responsible Guiding Chapter 38: CHAPTER 38: Becoming Job Worthy Chapter 39: A GUIDE TO TOUR GUIDE’S Self -care Chapter 40: contemporary trends in tour guiding

Shailja Sharma, BBA (Management), MBA (Marketing), MTM, Ph.D., UGC (NET & JRF) is currently working as Assistant Professor at the Indian Institute of Tourism and Travel Management (IITTM) at the Noida, India campus of the Institute. She is a certified trainer by the World Federation of Tourist Guide Associations (WFTGA), London, and has been instrumental in training over 3000 tour guides and leaders. Sharma has played a key role in the development of the ‘Fundamental Glossary for Tourism’ by the Commission of Scientific and Technical Terminology, Ministry of HRD, Government of India, and has contributed as an expert reviewer for the NCERT book on tour guiding for Class 12. She has also contributed significantly to the design and development of Massive Open Online Courses (MOOCs) for IGNOU under the initiative of Ministry of Human Resource Development (MHRD), expanding the reach of quality education in tourism to a global audience through digital platforms.

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The Routledge Companion to Tour Guiding

Shailja Sharma

$631.95 $505.83

Hardback

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