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The Nine Golden Rules for CX Success

Ph D Mohamed Latib

$39.95   $34.02

Hardback

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English
Mohamed Latib, Ph.D
13 February 2026
This book is grounded in the Customer Experience Professionals Association (CXPA) framework and addresses the core questions CX practitioners face across its domains. It explores how to design experiences that endure (Customer Understanding & Experience Design), how to align strategy, culture, governance, and metrics to consistently deliver on the brand promise (CX Strategy, Culture & Accountability, Metrics & Measurement), and how to mobilize people, processes, and creative capabilities to drive innovation and sustainable growth (Organizational Adoption & Enablement).
By:  
Imprint:   Mohamed Latib, Ph.D
Dimensions:   Height: 279mm,  Width: 216mm,  Spine: 6mm
Weight:   431g
ISBN:   9798295629693
Pages:   42
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Hardback
Publisher's Status:   Active

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