The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

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Donna Tedesco (Senior Usability Specialist) Fiona Tranquada (Senior Usability Consultant)

The Moderator's Survival Guide

Handling Common, Tricky, and Sticky Situations in User Research

Donna Tedesco (Senior Usability Specialist), Fiona Tranquada (Senior Usability Consultant)

$63.95

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English

Morgan Kaufmann Publishers In
19 November 2013

Network management; User interface design & usability

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.

By: Donna Tedesco (Senior Usability Specialist), Fiona Tranquada (Senior Usability Consultant)
Imprint: Morgan Kaufmann Publishers In
Country of Publication: United States
Dimensions: Height: 234mm, Width: 191mm, Spine: 17mm
Weight: 950g
ISBN: 9780124047006
ISBN 10: 0124047009
Pages: 364
Publication Date: 19 November 2013
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

"Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, ""Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies."" Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University. Fiona Tranquada is a Senior Usability Consultant with over ten years of user research experience. She has published and presented at local and national conferences and is an active Board member for the Boston chapter of the User Experience Professionals Association (UXPA). Fiona received a BA in Professional Writing and Creative Writing from Carnegie Mellon and an MS in Human Factors in Information Design from Bentley University."

Reviews for The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

.guide to the moderating role played by researchers in product user research.Eighteen survival stories are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing. --ProtoView.com, April 2014 This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. --UXmatters.com, April 7, 2014