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The Empowerment Project

Grow Your People, Grow Your Business

Chad Peterman

$24.95   $22.76

Paperback

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English
Advantage Media Group
23 May 2024
Empowered Employees Are the Key to Business Growth

Many business leaders focus only on satisfying their customers as the best way to grow their business. Makes sense, right? Chad Peterman, President and CEO of Peterman Brothers, sees it differently. In his engaging new book, The Empowerment Project, Peterman delves into the concept of empowering employees by creating a supportive corporate culture, giving employees the authority to make decisions, providing training and career path planning, and showing employees that mistakes are opportunities for learning and growth.

In Peterman’s view, an outgrowth of employees feeling empowered and trusted is that they will provide excellent customer service, and through satisfied customers, the business will experience nonstop growth. His results speak for themselves. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing, a one-man operation in Beech Grove, IN. Chad and his brother Tyler joined his father in 2011 and took the company to the next level, with 600 employees across 11 locations and revenues of $110 million.

By:  
Imprint:   Advantage Media Group
Country of Publication:   United States
Dimensions:   Height: 228mm,  Width: 152mm, 
ISBN:   9781642258622
ISBN 10:   1642258628
Pages:   94
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active
Introduction Chapter 1: Culture Is a Verb An Empowering Culture Paradigm Shift Spreading Positivity Personal Empowerment Many Decision-Makers Develop Future Managers Show Your Gratitude Case Study: Crystal Valley Comfort Chapter 2: Stop Doing and Start Trusting Ask the Right Questions Hire People Who Are Smarter than You Handle Trust Issues Don’t Try to Fix People Case Study: The Level of Trust Affects Morale Chapter 3: Put Employees First Training Comes First Help People Improve Make It Personal Chapter 4: Cultivate Leaders Getting Out of the Way Move Up and Lose Power Leaders Must Lead Themselves It Takes Confidence A Positive Outlook Looking for Leaders Learning to Lead Chapter 5: Hire for Values; Teach Skills The All-Important Interview Abundant Opportunities Managing Dreams Everyone Is a Leader Chapter 6: Delivering the Skills: Top Tech Labor Shortage Focused Instruction Building a Workforce Chapter 7: Prioritize Recruitment The Challenges of Recruiting Recruiting Makes an Impact How Our Team Works It’s All About Culture Chapter 8: Sharing Empowers Everyone Sharing Is Essential Touring the Facilities Relying on Outside Sources There Are Limits Chapter 9: Five Roadblocks to Empowerment Roadblock to Empowerment #1: Lack of Trust Roadblock to Empowerment #2: Fear of Failure Roadblock to Empowerment #3: Inadequate Communication Roadblock to Empowerment #4: Ego and Insecurity Roadblock to Empowerment #5: Not Being Present

CHAD PETERMAN is President and CEO of Peterman Brothers, a thriving home services company based in Indianapolis. IN. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing. Chad and his brother Tyler joined the company in 2011 and took it to the next level with 600 employees across 11 locations and revenues of $110 million. Chad believes that for a business to grow, leaders must focus on their greatest asset: their employees.

Reviews for The Empowerment Project: Grow Your People, Grow Your Business

"""Sound strategies, fiscal responsibility, and marketing well is all important for a successful business. But Peterman Brothers has put genuine and meaningful empowerment for every member of the team as the top priority. They've become one of the fastest growth and well-beloved organiza- tions in America, and Chad will humbly deliver the simple yet effective secret to that success that will transform your organization."" Jonathan Bancroft President, Morris-Jenkins; Author, Mr. Jenkins Told Me...Forgotten Principles That Will Grow Any Business ""The Empowerment Project by Chad Peterman is a compelling read that resonates with my experiences as a fellow business owner in the industry. Chad's story highlights his experience of growing Peterman Brothers by putting his employees first while emphasizing that creating and maintaining a positive work culture is an ongoing process that requires intentional effort and long-term commitment. If you're a fellow service industry business owner struggling with growth and positive culture this is a great read for you!"" Aaron Gaynor Owner and CEO, Eco Plumbers, Electricians, and HVAC Technicians; GetEco.com ""Chad Peterman has earned the nickname 'Perfect Chad' for a reason. The challenges of making partnerships work, particularly when succeeding one's own father in a family business, are expansive. I attribute his humility, kindness, and capacity for learning and application as key factors in his achievements. Together with his brother, they have propelled the Peterman brand to new heights, without sacrificing the culture, morals, or quality that define their family's business. I wholeheartedly endorse this book for anyone who may find themselves navigating similar circumstances. For those who inherit their family's business, Chad's insights offer invalu- able guidance on the path to excellence. And for fathers approaching retirement, Chad's father's perspective challenges conventional thinking and is a testament to embracing the transition of leadership."" Travis Ringe ProSkill Services ""This book, The Empowerment Project, is a masterclass in transformative leadership. It is now clear to me how Chad Peterman has built one of the fastest growing admirable businesses in the home service industry. From cultivating future managers to handling trust issues, each section is a strategic blueprint for building empowering cultures and high-performing teams. Through real-world case studies, Chad navigates industry pitfalls, offering invaluable insights for executives and managers seeking to drive organizational success. This book is a must-read, providing practical strategies for fostering growth, enhancing communication, and creating dynamic workplaces. Chad's people-centric approach is a game-changer for those shaping vibrant, innovative teams. Backed by Gallup insights, he emphasizes the importance of prioritizing employees' well-being, both personally and professionally, setting the stage for a guide that is not just about business success but also about creating positive, inclusive cultures that drive sustained organizational achievement. Each page is a testimonial to Chad's commitment to fostering continuous improvement and putting employees first. A resounding 'Great Job!' to Chad and his dynamic team! Ken Goodrich Founder and Chairman, Goettl Home Services"


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