The Emotional Life of Organisations

“Feelings and emotions are not topics commonly associated with corporate strategy, but Michael masterfully details how central they are to the workplace. He explores how emotions drive decisions and negotiations, and how they shape corporate culture. The book not only presents real-world examples of how emotions have impacted various organisations, but also draws on psychological insights from Freud to Kahneman to highlight the root causes of historical decision-making mishaps – while offering a roadmap to learn from them. From the role of emotions in negotiation and interpreting feedback, to the value of emotional granularity in workplace relationships, the book offers invaluable insight into how emotions influence so many aspects of an organisation – as well as a practical roadmap for applying those insights. Its relevance to the modern workplace cannot be overstated.” Philip Daniels, Founding Partner & Chief Investment Officer, Balbec Capital LP ""Organisational failures grow in the emotional undercurrents that no dashboard tracks – quietly corroding resilience and opening the door to internal threats. In The Emotional Life of Organisations, Dr Mike Drayton draws on real-world incidents, from factory floors to intelligence centres, to show how a single bruised ego can unravel safeguards faster than any hostile actor. His psychology-based approach reveals how stress, ambiguity and lack of respect distort hormones, skew judgement, and fracture teams just when unity is most needed. Yet, the antidote is clear: psychological safety and purposeful joy convert emotional energy into fuel for resilience, creativity, and drive. This book resonated deeply with my own experience in situation rooms, where decisions often turned on whether someone felt heard or respected. Dr Drayton offers language for these hidden dynamics – explaining how teams snap from coherence to chaos and back with a joke or gesture. Each chapter ends with practical reflection prompts. By the final page, you’ll see culture as core infrastructure – vital to protect."" Sebastian Bassett-James, UK Cabinet Office