Strengthening Human Relations in Organizations With AI

Ezaz Ahmed, Abdul Razzaq Babar, Ataus Samad , Rubina Islam Ahmed

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Hardback

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English

IGI Global
20 March 2025

Personnel & human resources management; Organisational theory & behaviour; Artificial intelligence

Artificial intelligence (AI) is playing a crucial role in addressing widespread skills and labor shortages affecting most industries around world. Organizations are also seeking help from AI to improve their recruitment and retention policies, which can help acquiring a more diverse and empowered workforce equipped with innovative skills and training. Most of the organizations are also adopting AI to improve productivity of customer service officers, offer a better personalized experience for their customers and employees, and streamline processes pertaining to finding information and addressing frequently asked questions by workers and consumers. Therefore, organizations are actively investing in exploring AI and its future application. Strengthening Human Relations in Organizations With AI addresses social, political, ethical, technical, and many other challenges surfacing due to wide spread of AI adoption impacting organizations facing the new challenges of AI adoption and how they can proactively overcome the challenges. It explains the impact of this disruptive technology on our personal and professional lives and how AI may unfold the future of our planet. Covering topics such as employee engagement, ethical governance, and content development, this book is an excellent resource for industry leaders, human resource managers, organizational executives, policymakers, professionals, researchers, scholars, academicians, and more.

Edited by: Ezaz Ahmed, Abdul Razzaq Babar, Ataus Samad, Rubina Islam Ahmed, Ghassan Beydoun
Imprint: IGI Global
Dimensions: Height: 254mm, Width: 178mm, Spine: 24mm
Weight: 953g
ISBN: 9798369365076
Pages: 460
Publication Date: 20 March 2025
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

Dr. Ezaz Ahmed is a Professor of Business and Dean of Columbia College's Division of Business, Leadership, and Communication in South Carolina, United States. As a Senior Certified Professional (SCP) accredited by the Society for Human Resource Management (SHRM) and a professional certified member (CAHRI) of the Australian Human Resources Institute (AHRI), Dr. Ahmed possesses extensive expertise in Human Resources and Business disciplines as an academic and researcher. Dr. Ahmed has been a member of the Australian HR Institute's inaugural Research Advisory Panel and chaired the Organizational Behavior stream at the Australian and New Zealand Academy of Management (ANZAM). Before joining Columbia College, Dr. Ahmed held the positions of MBA Program Director and Head of Undergraduate and Graduate Business Programs at Flinders University and Central Queensland University in Australia. Having spent over a decade in Australia as an academic leader, he received the Central Queensland University's Students' Voice Awards for On-Campus and Distance Educator of the Year. Dr. Ahmed has effectively led teams in curriculum evaluation, academic strategy formulation, and accreditation process coordination. He has served as both the chair and a member of various prestigious academic advisory panels and discipline streams within higher education and professional institutions. In recent years, Dr. Ahmed's research has concentrated on artificial intelligence in higher education, employee psychological contracts, leadership, the influence of information and communication technology (ICT), the integration of skilled migrants in regional areas, and the development of inclusive employment possibilities for disabled employees. His involvement spans international, national, and industry-based research projects and grants. Dr. Abdul Babar is currently holding the position of associate lecturer at Business School, Western Sydney University. He earned his PhD from University of Technology Sydney in 2014. Dr Babar has a track record in the area of strategic business analysis and over the years he has particularly focused on business analytics and more recently on AI in his teaching and research. Backed by strong industry background in business analysis, Dr Babar has published his practice-oriented research, conducted in collaboration with local and international practitioners and academics, in high quality journals such as (Communication for AIS) and conferences (ICIS, ACIS and PACIS) during and after his PhD accompanied by teaching and research awards. Ataus Samad is an academic at the Western Sydney University, School of Business. His research interest is leadership and settlement of migrants in regional areas. He published his research findings in reputed peer-reviewed journals besides presenting his research findings at national and international conferences. His publications have been cited in reputed journals, books, conference papers and dissertations by academics from Asia, the Pacific, Europe, North America, Africa and the Middle East. Besides publishing in high-quality peer-reviewed journals, Dr. Samad published two research reports on sustainable employment and settlement of migrants in regional Australia. He also presented his views on contemporary issues in the mainstream media such as the Australian Broadcasting Corporation (ABC) Television, ABC Radio, newspapers in Australia and online media. Dr. Samad was a reviewer for several peer reviewed journals and the Australian and New Zealand Academy of Management (ANZAM) conference. Dr. Ataus Samad is a member of recognized professional bodies such as the AACSB (Association to Advance Collegiate Schools of Business), ANZAM and Western Sydney University Humanitarian and Development Research Initiative (HADRI). Besides his role as an academic, Dr. Samad was a member of the Advisory Panel for the Queensland Government's Minister for Multicultural Affairs (2016-2018) and an advisory panel member and Acting Chair of a not-for-profit organisation Regional Opportunities Australia (ROA, 2018-2020). Currently, he is a member of the Ethnic Communities of New South Wales. He has proven professional experience in leadership roles in multi-disciplinary organisations including the Defence Force and the United Nations (UN).