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See, Smile, Say Hello: Build Trust. Create Loyalty. Deliver Outstanding Service. at Abbey's Bookshop,
See, Smile, Say Hello: Build Trust. Create Loyalty. Deliver Outstanding Service.
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See, Smile, Say Hello

Build Trust. Create Loyalty. Deliver Outstanding Service.

$35.95   $30.46

Paperback

Not in-store but you can order this
How long will it take?
English
Gloop
27 March 2025
Business & management; Business strategy; Business innovation; Customer services
If you want more clients, repeat business, better reviews:

Start Seeing your customers as individuals

Start Smiling to make emotional connections

Start Saying Hello to communicate brilliantly
Exceptional service isn't about gimmicks. It's about human connection. In See, Smile, Say Hello, Michael Heppell shows you exactly how to master it.

50 easy to read, impactful chapters in 3 main sections.

See

Powerful tools and ideas to help you see your customers as individuals

Make them feel valued, not processed

Keep them in sight, never miss an opportunity and make every interaction count

Smile

Designed to help you create emotional connections

Happy customers come back, spend more and WANT to connect

Discover the secrets to making deposits in your customer's emotional bank accounts

Say Hello

Focus on communication and how to stand out

In a world full of noise, be the one people hear

From smart use of AI, to authentic handwritten notes, it's never been more important to communicate with your customers

Do one and you'll make a difference

Do two and you'll make an impact

Do all three and you'll make a fortune
Imprint:   Gloop
Country of Publication:   United Kingdom
Dimensions:   Height: 203mm,  Width: 127mm,  Spine: 18mm
ISBN:   9781838161323
ISBN 10:   1838161325
Pages:   248
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

Michael Heppell is the International Best-Selling author of 9 books. His personal development and business books have been published in 29 languages and are available in over 80 countries. Michael is a popular keynote speaker who's been described as one of the top three professional speakers in the world. As a coach, he's helped everyone from TV presenters to Prem¬iership footballers, new authors to seasoned professionals. www.MichaelHeppell.com

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