Robert Louis Flood is a renowned and authoritative expert in the field of management. He has implemented systemic management in a wide range of organisations in many continents and lectured by invitation in twenty-five countries, including Japan and the USA. Professor Flood has featured on a number of radio and TV programmes. His book Beyond TQM (Wiley) was nominated for the 1993 MCA Management Book of the Year.
'An important book, deserves to be read widely' Jennifer Wilby, Systemic Practice and Action Research