Public Service Logic and Public Service Reform: State of the Art, New Perspectives, and Future Directions...

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Stephen P Osborne (University of Edinburgh, UK) Carmine Bianchi

Public Service Logic and Public Service Reform

State of the Art, New Perspectives, and Future Directions

Stephen P Osborne (University of Edinburgh, UK), Carmine Bianchi, Joanne Macfarlane

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English

Routledge
04 December 2025

Social issues & processes; Public administration; Organisational theory & behaviour; Public ownership & nationalisation

Series: Routledge Critical Studies in Public Management

This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon and adapts the service management literature to present an understanding of public services as ‘services’, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre- occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society – and what such ‘value’ may comprise. This edited volume challenges the product- dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the ‘state of the art’ in the development of PSL theory by leading researchers in the field.

It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners.

Edited by: Stephen P Osborne (University of Edinburgh UK), Carmine Bianchi, Joanne Macfarlane
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 229mm, Width: 152mm,
Weight: 790g
ISBN: 9781032622064
ISBN 10: 1032622067
Series: Routledge Critical Studies in Public Management
Pages: 326
Publication Date: 04 December 2025
Audience: Professional and scholarly , College/higher education , Undergraduate , Further / Higher Education
Format: Hardback
Publisher's Status: Active

Stephen P Osborne is the Chair of International Public Management and Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK. Carmine Bianchi is the Chair of Public Management & Governance in the Department of Political Sciences at University of Palermo, Italy. Joanne Macfarlane is a research fellow in Public Management at the University of Edinburgh, Scotland, UK.