Positive Approaches to Conflict at Work

Suzanna Tan, Bob Thomson

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English

Routledge
11 September 2025

Personnel & human resources management; Organisational theory & behaviour

Series: Business in Mind

How can we sensitively manage different types of conflict to create a more harmonious and efficient workplace?

Workplace conflict can arise when people with different backgrounds or values disagree on approaches, interests, and ideas. This can result in inefficient collaboration and may even impact workers’ mental health. This book covers a range of scenarios around how conflict at work can manifest and discusses approaches to managing these in the right way to improve motivation, productivity, and the overall well-being of employees. It explores contemporary research, theory, and models, and includes exercises for critical reflection to aid understanding. In so doing, it encourages leaders to take responsibility for addressing different types of conflict and how to do so with sensitivity. It also signals when other approaches, such as coaching, mentoring and mediation may be necessary and, when appropriate, signposts to internal formal processes such as disciplinary and grievance procedures.

This accessible and practical book assists business owners, managers, and leaders in effectively navigating conflict management within the work environment.

By: Suzanna Tan
Edited by: Bob Thomson
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm, Spine: 8mm
Weight: 300g
ISBN: 9781916925236
ISBN 10: 1916925235
Series: Business in Mind
Pages: 150
Publication Date: 11 September 2025
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Paperback
Publisher's Status: Active

Introduction Part 1 What is conflict? Chapter 1: Conflict is normal Chapter 2: Useful tools Part 2 How to manage different conflicts in the workplace Chapter 3: You and yourself Chapter 4: You and others Chapter 5: Intra-team conflict Chapter 6: Group conflict Chapter 7: Organisational conflict Part 3 Additional support to manage conflict Chapter 8: How coaching can help Chapter 9: How mentors and sponsors can help Chapter 10: How consultants can help Chapter 11: When more formal processes are required Summary

Suzanna Tan is an accredited executive coach with over 15 years of in-house and freelance private and public sector work developing leaders through coaching and training. She also has 25 years of experience in the finance sector working across virtual teams, in a matrix environment, and in various business unit functions.