THOMAS TUNSTALL PhD is the director of the Center for Community and Business Research in the Institute for Economic Development at the University of Texas at San Antonio, USA. Dr. Tunstall has spent a significant portion of his career on workforce and economic development assignments overseas in locations such as Azerbaijan, Afghanistan, Kenya and Zambia. Closer to home, he has worked with small-to-medium sized businesses across a wide variety of industry lines in the US, as well as with Fortune 1000 organizations in the telecommunications, hospitality/tourism, and information technology sectors. His background includes work in economic research, statistical analysis, forecasting, strategy development and operational implementation. He holds a PhD in Economics and Public Policy, and an MBA from the University of Texas at Dallas, as well as a BBA from the University of Texas at Austin.
The depth and breadth of Tunstall's vision, spanning cultures and continents and industries, is extensive. His insight and intuition unmatched. Highly recommended reading. - Michael Booth, founder and managing partner, GBA Capital Group This book is the antidote to what is currently hurting both buyers and providers in many outsourced relationships. - Frank J. Casale, founder and ceo, The Outsourcing Institute Tunstall has rightly focused on the big issue that most in the outsourcing industry simply forget: outsourcing is merely an alternative organizing mechanism for achieving an objective. This book is a valuable tool for sparking new mindsets for anyone wanting to move beyond the conventional wisdom of outsourcing. Eric Simonson, managing partner of Research, Everest Group Regardless of what side of outsourcing your company resides, this book will help you better understand and prepare for the continued trends in outsourcing and market pricing. - John Holloran, president, Axis Leadership Group, LLC Tunstall puts to work his experience in both the public and private sectors to tell a story that needs to be heard. This will be the handbook for intelligent organizational managers in the new economy of the 21st century. - Euel Elliott, professor, University of Texas at Dallas and co-editor of Chaos Theory in the Social Sciences and Nonlinear Dynamics, Complexity and Public Policy Tunstall elucidates key organizational dynamics in today's challenge for corporate survival, if not prosperity, in global markets that are morphing enterprises from product-driven to service-driven organizations. - William B. Bierce, outsourcing attorney, Bierce Kenerson, New York NY For the intelligent manager seeking to understand why current management structures do not seem to be working this is a must-read! - Richard Eastman, ceo, The Eastman Group, Irvine CA Tunstall has written a well-reasoned book that draws on his real-world consulting skills as well as his complete command of the perspectives of well-known authorities on management practices. It is essential reading for the managers of tomorrow's networked organizations. - Don McCubbrey, professor and director, Center for the Study of Electronic Commerce, Daniels School of Business, University of Denver