Operations Management for Business Excellence

Operations Management for Business Excellence is a highly accessible text that draws upon both international and local (Australasian) case examples. It contains simple, practical models for planning, designing, managing and improving operations in businesses of all sizes and specialisms, and avoids unnecessary mathematical statistical complexity. I highly recommend this text at undergraduate and postgraduate / MBA level. - Dr Nigel Grigg, Professor of Quality Systems, Centre for Quality and Supply Chain Management, Massey University, New Zealand This book presents traditional and updated OSCM models and practices (including robotics and sustainability) in plain language without surrendering academic rigor, supported by rich case studies from the renowned corporations and discussion questions with an engaging fashion. I think this approach will make this book very appropriate for OSCM teaching and the exploration of `excellence' for business practitioners. - Jason X. Wang, University of Huddersfield, UK `We need this product at low cost, high quality and we need it now!' Anyone who has heard this imperative knows how critical operation management is for firms. This book offers a refreshing overview of the discipline, incorporating the latest challenges facing operational managers today that will surely be of invaluable use to students. - Thierry Burger-Helmchen, Faculty of Economics & Management, EM Business School, University of Strasbourg, France