Complex Service Delivery Processes

Strategy to Operations

Jean Harvey

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Hardback

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English

ASQ Quality Press
01 October 2021

Management & management techniques; Purchasing & supply management; Distribution & warehousing management; Service industries

Summary
Details

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.

By: Jean Harvey
Imprint: ASQ Quality Press
Edition: 4th ed.
Dimensions: Height: 254mm, Width: 178mm, Spine: 27mm
Weight: 1.048kg
ISBN: 9781636940052
ISBN 10: 1636940056
Pages: 482
Publication Date: 01 October 2021
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active