Operations Management

— —

Michael A. Lewis (Centre for Healthcare Innovation and Improvement (CHI²), School of Management, University of Bath) Christos Vasilakis (Centre for Healthcare Innovation and Improvement (CHI²), School of Management, University of Bath)

Operations Management

Name: Operations Management
Price: 51.51 AUD
Availability: OutOfStock
ISBN: 9781009325899

Michael A. Lewis (Centre for Healthcare Innovation and Improvement (CHI²), School of Management, University of Bath), Christos Vasilakis (Centre for Healthcare Innovation and Improvement (CHI²), School of Management, University of Bath)

$60.95 $51.51

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We will update you on expected arrival time to us. If this delay is too long, please let us know within 2 business days and we can give you options regarding cancelling or adjusting your order. More details on cancelling your order can be found in our Terms of Trade.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Cambridge University Press
12 March 2026

Production & quality control management; Medical research; Public health & preventive medicine; Health systems & services

Series: Elements of Improving Quality and Safety in Healthcare

Operations management has an important role in improving healthcare. Some of its core concepts and tools, such as Lean and statistical process control, have their own Elements in this series. In this Element, the authors offer an overview of three major topics in healthcare operations management: capacity and demand, focus, and people and process. They demonstrate how queuing theory reveals counterintuitive insights about capacity utilisation and waiting times, examine how strategic focus can achieve significant productivity gains while creating potential inequities, and explore why process improvements must account for human behaviours like multitasking and workarounds. Using practical examples, the authors illustrate both the critical role and the limitations of operations management against a backdrop of high demand and resource constraints. This title is also available as open access on Cambridge Core.

By: Michael A. Lewis (Centre for Healthcare Innovation and Improvement (CHI²) School of Management University of Bath), Christos Vasilakis (Centre for Healthcare Innovation and Improvement (CHI²), School of Management, University of Bath)
Imprint: Cambridge University Press
Country of Publication: United Kingdom
ISBN: 9781009325899
ISBN 10: 1009325892
Series: Elements of Improving Quality and Safety in Healthcare
Pages: 36
Publication Date: 12 March 2026
Audience: College/higher education , Professional and scholarly , Further / Higher Education , Undergraduate
Format: Paperback
Publisher's Status: Active

1. Introduction; 2. Processes; 3. Capacity management; 4. Focus; 5. Process plus people; 6. Critiques of operations management as an improvement approach; 7. Conclusions; 8. Further reading; Contributors; References.