Learn the secrets of how recurring revenue is driven at expert firms like BCG, KPMG, EY, and more Never Say Sell: How the World's Best Consulting and Professional Services Firms Expand Client Relationships explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights from key rainmakers at firms like Accenture, IBM, and more into how they drive growth from existing relationships.
Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.
Doing good work with existing clients is not enough to have them come back to you again and again. You must do more. This book explores the techniques and methods that leading professional service providers use to add value, cross sell, and drive recurring revenue from existing engagements.
Never Say Sell will help you turn one-and-done clients into some of your most exciting and lucrative relationships. It is a must-have for any professional who benefits from repeat business.
, Jacob Parks
John Wiley & Sons Inc
Country of Publication:
09 October 2020
Professional and scholarly
Foreword ix Why We Never Say Sell Section 1: Who We are and the Problems We Want to Solve 3 1 From Foothold to Footprint 5 Section 2: The Imperative and the Opportunity 15 2 Learning to Farm 17 3 The Diamond of Opportunity 26 Section 3: The Challenges 41 4 The Challenge of Knowing Too Much about the Wrong Thing 43 5 The Challenge of Complex Organizations 52 6 The Challenge of Serving Complex Networks 57 7 The Challenge of Introducing Your Colleagues 66 8 The Challenge of Scale 71 How We Can Help Section 4: Farming for Knowledge 85 9 Know Thyself 87 10 Know Thy Client 101 11 The Secrets of Diamond Account Planning 111 Section 5: The Seven Disciplines of Successful Farming 119 12 Discipline 1: Do Good Work 121 13 Discipline 2: Be a Good Friend 138 14 Discipline 3: Leverage Your Team 150 15 Discipline 4: Incent Good Work 157 16 Discipline 5: Listen 165 17 Discipline 6: Tell Great Stories 169 18 Discipline 7: Master the Art of the Ask 176 Section 6: Seeds of Change 185 19 The Power of Peers 187 20 The Power of Routers 197 21 The Power of Technology 207 22 The Power of Experience and Insight 217 Further Reading 223 Acknowledgments 225 About the Authors 227 Index 229
TOM McMAKIN is Chief Executive Officer of Profitable Ideas Exchange, a leading business development service provider for large expert service firms like McKinsey, Boston Consulting Group, KPMG, Deloitte, and others. He is the author of How Clients Buy. JACOB PARKS is Chief Operating Officer of Profitable Ideas Exchange and has led growth and operations for that company for over 17 years. He moderates a group of middle market consulting firm Chief Marketing Officers, including CLJ and Segal.