Members, Methods, and Measures

Unlocking the Secrets of IT Leadership

Thomas E. Armstrong

$94.99

Paperback

Forthcoming
Pre-Order now

QTY:

English

CRC Press
01 August 2025

Business strategy; Research & development management; Security services; Network management; Computer science

Series: Security, Audit and Leadership Series

Stepping into an IT leadership role for the first time? Feeling overwhelmed by the transition from technical expert to people manager? You’re not alone.

In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management—without a roadmap, training, or support. Drawing on years of experience leading high-performing technology teams, Armstrong breaks down the challenges of IT leadership with real-world insights, practical frameworks, and battle-tested strategies.

This book is your crash course in mastering IT Management. Learn how to:

Build and manage a high-impact IT team—from hiring and onboarding to retention and career development

Navigate the shift from doer to leader—avoid the common pitfalls that derail new managers

Set priorities, delegate effectively, and drive results without micromanaging or burning out

Manage up, down, and across—communicate with executives, gain stakeholder buy-in, and earn your team’s trust

Measure what matters—ensure your team’s work is recognized and valued by the business

Packed with actionable advice, real-world examples, and insights from industry leaders, Members, Methods, and Measures is the ultimate playbook for IT professionals making the leap to management. Whether stepping into leadership for the first time or looking to refine your skills, this book will equip you with the tools, confidence, and strategies to build a thriving, high-performing team.

By: Thomas E. Armstrong
Imprint: CRC Press
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
ISBN: 9781032912547
ISBN 10: 1032912545
Series: Security, Audit and Leadership Series
Pages: 212
Publication Date: 01 August 2025
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Forthcoming

Introduction: The Awkward Silence Part One: Members Chapter 1 Brilliant at the Basics Chapter 2 Feedback Chapter 3 Recruiting and Hiring Chapter 4 Onboarding Chapter 5 Retention Chapter 6 Managing Peers Chapter 7 Managing Your Boss Chapter 8 Managing Technical Talent Part Two: Methods Chapter 9 Project Management Chapter 10 Change Management Chapter 11 Risk and Security Chapter 12 Emerging Technology Part Three: Measures Chapter 13 Measuring the Value of IT Chapter 14 What Gets Measured Chapter 15 Financial Measures Chapter 16 Technical Measures Chapter 17 Improving Measures Epilogue - The Fourth M: Mastery Back Matter

Thomas E. Armstrong is an IT executive specializing in business transformation, digital innovation, and enterprise architecture. With leadership roles spanning global firms like Deloitte, IBM, and PwC, he has helped top organizations streamline operations, enhance customer experiences, and drive strategic growth. Currently the Director of Strategy and Enterprise Architecture for the State of Connecticut, Tom also teaches IT at the graduate level. He holds degrees from Georgetown, Quinnipiac, and Fairfield University, along with certifications in cloud computing, IT service management, and enterprise architecture. When he’s not tackling complex IT challenges, Tom enjoys life in Connecticut with his golden retriever, Doug.