Market and User Research Operations: Operationalize Customer Research for Scale and Impact

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Stephanie Marsh

Market and User Research Operations

Operationalize Customer Research for Scale and Impact

Stephanie Marsh

$55.95

Paperback

Forthcoming
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English

Kogan Page Ltd
03 August 2025

Market research; Operational research

Research Operations is a reasonably new field but one that offers businesses huge opportunities to produce more high-quality customer insights by reducing the administrative toll on research departments, freeing up resource to deliver more value.

With customers demanding more personalization of experiences, fully understanding the consumer and their experience of your brand or product has never been more important. This, in turn, is increasing the demand for more, higher quality customer insights, and as a result, research teams are under more pressure than ever. However, many companies don't yet fully understand how they can operationalize their research in order to scale consistent and robust research practices, enabling their teams to create more impactful research outcomes that deliver the much needed value to key stakeholders.

This is a practical guide on what exactly research operations is and how it can benefit your research by streamlining your administration so the research team can focus on delivering more impactful insights with more frequency on time and to budget. This guide takes mid-career professionals through how you can reduce waste by increasing the capability of reusing past research and minimizing the potential for doing unnecessary research, how to plan your research to ensure the best outcome and how to choose the best tools for your research and business needs. It covers the incredibly practical, from considerations of GDPR, how to recruit participants and how to set up research projects so they run smoothly, as well as providing insight into how AI can be used as part of the research process, how to democratize research and how to adapt to changing needs and requirements.

By: Stephanie Marsh
Imprint: Kogan Page Ltd
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
ISBN: 9781398620506
ISBN 10: 1398620505
Pages: 312
Publication Date: 03 August 2025
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Paperback
Publisher's Status: Forthcoming

Chapter - 01: Introduction: What is Research Operations Chapter - 02: Getting Started: Laying the Foundations for Successful Research Processes and Practices Chapter - 03: Choosing the Right Tools for Your Organisation Chapter - 04: How to Recruit Participants: Models for Best Practice Chapter - 05: Planning Research for the Best Outcome Chapter - 06: How to Set Up and Run Research Projects: Practical Considerations Chapter - 07: Analysing and Synthesizing Findings Chapter - 08: Sharing your Research for Maximum Impact Chapter - 09: Managing Data and Knowledge Chapter - 10: Using AI as Part of the Research Process Chapter - 11: What To Do When Research is Done by Anyone and Everyone Chapter - 12: Adapting to Changing Needs and Requirements

Stephanie Marsh (she/they) is a leading UX research professional, currently UX Research Operations Lead at Springer Nature based in London, UK. They are the former Head of User Research and Analysis for the UK Government Digital Service and former Head of Digital Strategy for the UK Ministry of Defence. She was previously a consultant at Bunnyfoot, a leading UX consultancy in the UK. They have contributed chapters to a range of peer-reviewed texts in related fields and has delivered talks on UX Research, Research Operations and UX strategies at a range of conferences and industry events.