Managing Conflict at Work

with an abundance of useful models and metaphors, johnson and keddy bring the world of workplace conflict management alive for every audience. overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective.this grown up grounded approach will help all practitioners in the field. dr john mcgurk, adviser: learning and talent development, hr: practice development team, chartered institute of personnel and development this book 'gets it' - it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. my only worry is that the authors will put employment lawyers out of business! gary freer, partner in employment law, mcgrigors llp <div style= line-height: normal; margin-top: 0px; font-variant: written by two experienced consultants who have combined their significant professional knowledge to deliver a useful, informative and enjoyable read...this book provides a step-by-step blueprint for effective conflict management. peppered with many amusing and apposite case studies and stories to help explain the micro skills and methods it outlines...this has a very useful application for those looking to link other relevant policies, such as equality, disciplinary, grievance and bullying...there might be a good business case to make with regard to implementing the suggested list of training and development needs...a good buy for those who specialize in mediation or dispute resolution or who are looking to move into this area. people management those who believe that 'managing conflict' is all about mediation should have their horizons broadened by reading this book - and, since the whole issue of workplace conflict doesn't get the profile it deserves when it comes to training and development, this book should warrant wide and careful readership. e-learning centre a very compelling, engaging and highly practical treatment of a critically important subject. this book should be a part of the essential library of any hr professional or line manager. highly recommended. hr director what could be better than the opportunity to be guided through the whole process by two experts in this field? this one handy tome... present[s] all you need to know about preventing and sorting out disputes, disagreements and conflicts...if the worst comes to the worst you couldn't have a better text-book than this to guide you through what you need to do...all very logically laid out, the authors' expertise shines through the 260 packed pages...this is a serious and insightful text that is as much dedicated to conflict prevention as to promoting and providing the knowledge and tools for everyone to effectively understand and manage conflict at work...the best endorsement for managing conflict at work is to buy your own copy now and be prepared! highly recommended winspiration practical guidance on...encouraging positive mindsets and building stronger and happier workforces. better business focus, book of the month <p class= msonormal