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Listen Up or Lose Out

How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Robert Bolton Dorothy Grover Bolton

$32.99

Paperback

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Amacom
26 June 2019
Want better results Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to: Avoid the urge to criticize, question, or advise * Focus on the speaker's point of view * Ask the right questions, in the right order * Restate the speaker's key points and keep the conversation moving * Read people's feelings and reflect them back * Find solutions together Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!
By:   Robert Bolton, Dorothy Grover Bolton
Imprint:   Amacom
Country of Publication:   United States
Edition:   Special ed.
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 19mm
Weight:   394g
ISBN:   9780814432013
ISBN 10:   0814432018
Pages:   272
Publication Date:   26 June 2019
Recommended Age:   18 years
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

Robert Bolton, PH.D., is known for his expertise in training trainers. He is a co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books. Dorothy Grover Bolton, ED.M., is known for herexpertise in training trainers. A co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work... And Beyond.

Reviews for Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

.. .not a new skill, but the Boltons dust it off nicely and show how to master it. - Success magazine .. .most people retain only a fraction of what they hear. The solution is active listening. It's not a new skill, but the Boltons dust it off nicely and show how to master it. --Success magazine


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