Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University. His aim is to help improve the funding, commissioning, and performance management of social interventions across the public, private, and voluntary sectors. Jan Myers is Associate Professor in the Newcastle Business School at Northumbria University. Her research covers organisational behaviour and HR, and leadership, individual, and organisational development. Charlotte Pell is a visiting fellow at Newcastle Business School, Northumbria University. She edited Delivering Public Services that Work: Volume 2 and Kittens Are Evil and has written for many blogs and other publications on public services. Rob Wilson is professor at Newcastle Business School, Northumbria University with research interests in measurement and performance in public management, co-creation, and collaboration of services, and data and information sharing in public services and public service reform.