Introduction to the Hospitality Industry

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Clayton W. Barrows (Whittemore School of Business and Economics, University of New Hampshire) Tom Powers (University of Guelph)

Introduction to the Hospitality Industry

Clayton W. Barrows (Whittemore School of Business and Economics, University of New Hampshire), Tom Powers (University of Guelph), Dennis R. Reynolds (School of Hospitality Business Management, Washington State University)

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English

John Wiley & Sons Inc
03 February 2011

Management & management techniques; Hospitality industry; Hotel & catering trades

Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry. This new edition gives readers the foundation they need to thrive in today's hospitality industry, covering everything from finance to operational issues. The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors of the hospitality business, including food service, lodging, and tourism.

Additional international examples of hospitality and tourism operations have been included throughout the text. This book covers all the latest trends, challenges, and opportunities in the hospitality industry. Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them.

By: Clayton W. Barrows (Whittemore School of Business and Economics University of New Hampshire), Tom Powers (University of Guelph), Dennis R. Reynolds (School of Hospitality Business Management, Washington State University)
Imprint: John Wiley & Sons Inc
Country of Publication: United States
Edition: 8th edition
Dimensions: Height: 231mm, Width: 198mm, Spine: 23mm
Weight: 885g
ISBN: 9780470399163
ISBN 10: 0470399163
Pages: 576
Publication Date: 03 February 2011
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

Part 1. Perspectives on careers in hospitality 1 Chapter 1. The hospitality industry and you 3 Chapter 2. Forces affecting growth and change in the hospitality industry 33 Part 2. Food service 61 Chapter 3. The restaurant business 63 Chapter 4. Restaurant operations 103 Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127 Chapter 6. Competitive forces in food service 159 Chapter 7. Issues facing food service 183 Chapter 8. On-site food service 213 Chapter 9. Lodging : meeting guest needs 257 Chapter 10. Hotel and lodging operations 293 Chapter 11. Forces shaping the hotel business 333 Chapter 12. Competition in the lodging business 367 Part 4. Travel and tourism 405 Chapter 13. Tourism: Front and center 407 Chapter 14. Destinations: Tourism generators 437 Part 5. Hospitality as a service industry 483 Chapter 15. The role of service in the hospitality industry 485

Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire. Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.