PERHAPS A GIFT VOUCHER FOR MUM?: MOTHER'S DAY

Close Notification

Your cart does not contain any items

Hearing the Voice of the Customer by Bill Inmon at Abbey's Bookshop,
Hearing the Voice of the Customer
— —
Bill Inmon

Hearing the Voice of the Customer

Bill Inmon

$32.95   $29.69

Paperback

Not in-store but you can order this
How long will it take?
English
Technics Publications LLC
01 March 2018
Market research; Customer services; Natural language & machine translation
Increase the awareness of your customers behavior to survive and excel within your industry. One hundred years ago, the voice of the customer was easily and routinely heard by the shopkeeper. In small towns, the shopkeeper knew everyone. Todays world has gotten much bigger and much more complex. No longer does the store owner personally know everyone who comes into the store. Yet there are three important abilities technologies offer that make it possible to listen to the voice of the customer today: The ability to acquire, store, and manage huge amounts of data; The ability to read and understand text in a computerized environment; The ability to visualize data. This book answers important questions such as: Where is the voice of the customer heard? How does the corporation find and capture the voice of the customer? How is the voice of the customer actually interpreted and understood? How do you cope with the volume of messages the customer is sending you? How do you separate noise from the important messages? How do you analyze the composite voice of the customer over thousands of customers? How do you reduce the voice of the customer to a visual format that is understood by management? How do you know when the message the customer is sending changes? After reading this book the reader will be able to manage, build, and operate a corporate infrastructure that listens to the voice of the customer.
By:  
Imprint:   Technics Publications LLC
Country of Publication:   United States
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 9mm
Weight:   246g
ISBN:   9781634623315
ISBN 10:   1634623312
Pages:   156
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

"Bill Inmon, the ""father of the data warehouse,"" has written 60 books published in nine languages. ComputerWorld named Bill one of the ten most influential people in the history of the computer profession. Bill's latest adventure is the building of technology known as textual disambiguation."

See Also

Hearing the Voice of the Customer

Empowering Voices

Language Acquisition for Everyone,...

Igor Petrov

Paperback

$56.95  $48.78

Not in-store but you can order this

ADD +
Hearing the Voice of the Customer

100M Offers Made Easy

Create Your Own Irresistible Offers...

Ben Preston

Paperback

$23.95  $21.41

Not in-store but you can order this

ADD +
Hearing the Voice of the Customer

AI Money Machine

Unlock the Secrets to Making Money...

Lucas Bennett

Paperback

$19.95 

Not in-store but you can order this

ADD +
Hearing the Voice of the Customer

Vantagem Anal�tica

Teoria dos Jogos Aplicada por ChatGPT...

Samuel James

Paperback

$24.95  $22.67

Not in-store but you can order this

ADD +
Hearing the Voice of the Customer

111 Prompts for ChatGPT, Microsoft...

Effectively Navigate Business Challenges...

Mauricio Vasquez

Paperback

$35.95  $30.33

Not in-store but you can order this

ADD +
Hearing the Voice of the Customer

Di�logos filos�ficos con mi amigo...

Sergi Castillo Lapeira

Paperback

$49.95  $42.83

Not in-store but you can order this

ADD +