Great Customer Service on the Telephone

Kristin Anderson

$19.99

Paperback

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English

Amacom
24 February 2021

Business communication & presentation; Customer services

"A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customers end those ""endless"" calls take meaningful messages handle conference calls and transfer calls screen calls and ask focused questions use the phone during emergencies improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service."

By: Kristin Anderson
Imprint: Amacom
Country of Publication: United States
Edition: Special ed.
Dimensions: Height: 178mm, Width: 254mm, Spine: 7mm
Weight: 213g
ISBN: 9780814477953
ISBN 10: 081447795X
Pages: 96
Publication Date: 24 February 2021
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Reviews for Great Customer Service on the Telephone

From the reviews .,. Hier wird eine aktuelle Synopse des Wissens A1/4ber die Biologie der groAen SA1/4Awassermuscheln = Najaden verfA1/4gbar gemacht, wie sie in dieser VollstAndigkeit bislang nicht bekannt war. DafA1/4r ist den Autoren zu danken. Der Band sollte in keiner wissenschaftlichen Bibliothek fehlen, ebenso nicht in der von Najadenforschern und Malakozoologen sowie der Nautrschutzverwaltung. (Mainzer Naturwissenschaftliches Archiv Vol. 39, 2001)