R Singaravelavan is Head of the Food and Beverage Services Department at SNR Sons College, Coimbatore. He is currently the chairman for Board of Studies for Counter Services & Hotel Management, Calicut University and a member of Board of Studies for Tourism and Hospitality Management, Avinashilingam University, Coimbatore. The author has worked with a number of renowned hotels such as Hotel Taj Mahal Intercontinental, Mumbai and Saj Holiday Resort, Mahabaleshwar.