Employee Experience Management for Organizational Resilience

Edited by:   Paula Cristina Nunes Figueiredo, José Carlos Dias Rouco, Rosa Isabel Rodrigues
Imprint:   Business Science Reference
Country of Publication:   United States
Dimensions:   Height: 254mm,  Width: 178mm, 
ISBN:   9798337341453
Pages:   546
Publication Date:   29 January 2026
Audience:   College/higher education ,  Professional and scholarly ,  Primary ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

Paula Figueiredo is a professor and researcher with a PhD in Management, a Master’s in Human Resources Management, and a degree in Economics with a specialization in Human Resources Economics. She currently teaches in higher education and has served as Director of an academic institution since 2019. With over 20 years of experience in business management and consultancy, her research focuses on Human Resource Development, particularly Leadership Development. She has published in scientific journals and conferences and edited books on topics such as Artificial Intelligence in Management, Employee Experience, Organizational Resilience, Crisis Management, and Business Continuity. José Rouco is an Associate Professor of Human Resource Management in the School of Economic Sciences and Organizations at Lusofóna University. He obtained her PhD from Lusíada University in 2012. He holds a Master's degree in Sports Training Management from the Faculty of Human Motricity at the Technical University of Lisbon. He graduated from the Portuguese Military Academy. Currently, he is the director of the Department of Civil Aviation and Airports Management and the director of the Bachelor's degree in Aeronautical Management. He is a member of the Aeronautics Sectorial Commission (AED Cluster Portugal), a member of the Space Sectorial Commission (AED Cluster Portugal), and a member of the Defense Sectorial Commission (AED Cluster Portugal). He is a member of the Skills Working Group of AED Cluster Portugal. He was Vice President of the Research Center of the Portuguese Military Academy and Coordinator of the Leadership Academy of the National Association of Young Entrepreneurs. He teaches courses on crisis management, strategic and leadership, leadership and ethics, strategic marketing, international negotiations, human resource management, development and vocational training, organizational behavior, and management introduction. He has taught and coordinated several intensive leadership courses (internal regime for 5 days) for young university students, entrepreneurs, bankers, and firefighters. He has taught and coordinated several vocational training courses for entrepreneurs in the areas of strategic planning, crisis management, planning and organization, command and direction, motivation, conflict management, stress management in complex environments, the construction of perfect teams, and organizational behavior. He is a prolific researcher and has published a number of research papers in national and international journals. He has presented his work at national and international conferences. He has completed six Army-sponsored research projects: combat training in urban areas using augmented and virtual reality; A Portuguese form of command and leadership in the Great War ¿in Africa; Leadership Skills Management Model: Skills Management and Emotions in the Context of Operations in Urban Areas; Intergenerational Knowledge Management Model: Command and Leadership Portuguese Army (Lisbon); Interactive Command Skills Simulation in Security and Defense; and Leader - Command Ability and Leadership Style. Currently, he is the researcher for a research project on stressense funded by FCT, which was awarded the scientific prize. He is a regular reviewer for many international journals. Rosa Rodrigues has a PhD in Management, specialty in Human Resources and Organizational Behavior from ISCTE-IUL. She obtained a Master's degree in Clinical Psychology and in Work and Organizational Psychology from the Lusíada University of Lisbon where he also graduated in Psychology. She has a Postgraduate Degree in Data Analysis in Social Sciences carried out at ISCTE-IUL. She is a professor at the Instituto Superior de Gestão where he teaches the curricular units of Scientific Research Methodologies, Organizational Psychosociology, Skills Development and Management, Performance Management and Assessment and Research Seminar and Human Resources Management and Organizational Behavior in training courses for intermediate and senior management positions in Public Administration (FORGEP and CAGEP).