The authors' aim is to draw together the issues faced by small businesses in setting up and maintaining their web presence. In so doing they look to provide a comprehensive set of guidelines for small businesses. In my view, this has been achieved in a well-structured, readable book. The book is valuable for any owner/manager who needs to understand the decisions that are required to ensure a successful website: one that supports the business strategy in an economic manner. No prior knowledge of web technologies is assumed and good explanations are given of all terms and features. I didn't think that I could rate a book this expensive as highly as I have - but it is excellent. If it was cheaper it would have got 10/10. - British Computer Society, 2009