e-Government and Employment Services

A Case Study in Effectiveness

Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles

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English

Springer International Publishing AG
14 January 2015

Public administration; Employment & unemployment; Computing: general

Series: PoliMI SpringerBriefs

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

By: Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Imprint: Springer International Publishing AG
Country of Publication: Switzerland
Edition: 2014 ed.
Dimensions: Height: 235mm, Width: 155mm, Spine: 6mm
Weight: 1.708kg
ISBN: 9783319020297
ISBN 10: 3319020293
Series: PoliMI SpringerBriefs
Pages: 95
Publication Date: 14 January 2015
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy. Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy. Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain.