Difficult Conversations

How to Discuss What Matters Most

Bruce Patton, Douglas Stone, Sheila Heen , Roger Fisher

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English

Penguin
19 December 2011

Business communication & presentation; Health & Self-Help

10th anniversary edition of the classic guide to handling life's toughest conversations

We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \""what happened\"" conversation (what do we believe was said and done), the \""feelings\"" conversation (the emotional impact on everyone involved), and the \""identity\"" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

By: Bruce Patton, Douglas Stone, Sheila Heen
Foreword by: Roger Fisher
Imprint: Penguin
Country of Publication: United Kingdom
Dimensions: Height: 197mm, Width: 130mm, Spine: 21mm
Weight: 246g
ISBN: 9780670921348
ISBN 10: 0670921343
Pages: 352
Publication Date: 19 December 2011
Audience: General/trade , College/higher education , Professional and scholarly , ELT Advanced , Primary
Format: Paperback
Publisher's Status: Active

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.