Design Strategies in Public Services

Name: Design Strategies in Public Services
Price: 145.57 AUD
Availability: OutOfStock
ISBN: 9781009451741

Maria Cucciniello (Bocconi University), Greta Nasi (Bocconi University), Gregory Porumbescu (Rutgers University) , Rosanna Tarricone (Bocconi University)

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Hardback

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English

Cambridge University Press
05 February 2026

Business strategy; Non-profitmaking organisations; Constitutional & administrative law

Series: Elements in Public and Nonprofit Administration

This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design. This approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, the Element offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. This title is also available as Open Access on Cambridge Core.

By: Maria Cucciniello (Bocconi University), Greta Nasi (Bocconi University), Gregory Porumbescu (Rutgers University), Rosanna Tarricone (Bocconi University)
Imprint: Cambridge University Press
Country of Publication: United Kingdom
Dimensions: Height: 229mm, Width: 152mm, Spine: 6mm
Weight: 271g
ISBN: 9781009451741
ISBN 10: 100945174X
Series: Elements in Public and Nonprofit Administration
Pages: 92
Publication Date: 05 February 2026
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

Introduction; 1. The user-centred design approach to service design; 2. Redesigning municipal services to create city value in the aftermath of COVID-19; 3. Embracing citizen-strategic orientation in public service design: the application of the double diamond design process to value creation; 4. Engagement of vulnerable groups in healthcare: designing a mobile health application to promote well-being; 5. What is next for the future of public service design?; References.