Customer-focused quality is considered one of the principles of quality management introduced in 2000. This aspect encourages companies to identify, understand, and satisfy the explicit and implicit needs of customers and to strive to exceed their expectations. In fact, this book proposes a methodological approach to analyzing the customer-oriented quality management system and adapting it to the ISO TS 16949 standard. Specifically, this document presents techniques for identifying and quantifying discrepancies in the system first, then discrepancies in relation to the ISO technical specification. Furthermore, compliance with the requirements of the standard is achieved through the design of a diagnostic grid that generates non-conformities in order to implement the necessary action plans.
By:
Hamdi Ben Charrada Imprint: Our Knowledge Publishing Dimensions:
Height: 229mm,
Width: 152mm,
Spine: 3mm
Weight: 86g ISBN:9786209767425 ISBN 10: 6209767427 Pages: 56 Publication Date:11 March 2026 Audience:
General/trade
,
ELT Advanced
Format:Paperback Publisher's Status: Active