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Customer quality and ISO TS 16949

Hamdi Ben Charrada

$117.95   $94.07

Paperback

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English
Our Knowledge Publishing
11 March 2026
Customer-focused quality is considered one of the principles of quality management introduced in 2000. This aspect encourages companies to identify, understand, and satisfy the explicit and implicit needs of customers and to strive to exceed their expectations. In fact, this book proposes a methodological approach to analyzing the customer-oriented quality management system and adapting it to the ISO TS 16949 standard. Specifically, this document presents techniques for identifying and quantifying discrepancies in the system first, then discrepancies in relation to the ISO technical specification. Furthermore, compliance with the requirements of the standard is achieved through the design of a diagnostic grid that generates non-conformities in order to implement the necessary action plans.
By:  
Imprint:   Our Knowledge Publishing
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 3mm
Weight:   86g
ISBN:   9786209767425
ISBN 10:   6209767427
Pages:   56
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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