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Customer Centricity: Create Memorable Experiences That Build Loyalty and Advocacy by Derrick Sekiziyivu at Abbey's Bookshop,
Customer Centricity: Create Memorable Experiences That Build Loyalty and Advocacy
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Derrick Sekiziyivu

Customer Centricity

Create Memorable Experiences That Build Loyalty and Advocacy

Derrick Sekiziyivu

$41.95   $35.49

Paperback

Not in-store but you can order this
How long will it take?
English
Therrid Publishers
07 March 2025
Business ethics; Sales & marketing; Customer services
Series: The Growth Partner
CUSTOMER CENTRICITYCreate Memorable Experiences That Build Loyalty and Advocacy

Customers don't remember transactions-they remember experiences.

Customer Centricity shows how to design every interaction around genuine value, emotional connection, and long-term trust. This book moves beyond customer service to embed customer thinking into strategy, culture, and decision-making.

You'll learn how to:

See your organization through your customer's eyes Design experiences that differentiate, not imitate Build loyalty that outlasts price competition Turn customers into advocates

Because sustainable growth is built on relationships, not campaigns.

When customers win, everyone wins.
By:  
Imprint:   Therrid Publishers
Volume:   6
Dimensions:   Height: 229mm,  Width: 152mm,  Spine: 9mm
Weight:   218g
ISBN:   9781998628735
ISBN 10:   1998628736
Series:   The Growth Partner
Pages:   158
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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